B-Spoke Systems was proud to be named Technology Partner of the Year 2024 at the ICRTouch iTouchie Awards, one of the highlights of the UK EPOS calendar.
Stuart Packwood is thrilled to announce that B-Spoke Systems Ltd has been honoured with the prestigious Technology Partner of the Year award at the 2025 iTouchie Awards by ICRTouch!
As we wrap up our first full year as the official UK distribution partner for HiStone POS, we couldn’t be more thrilled to receive this recognition from our software partners, ICRTouch. Supporting and collaborating with the team at ICRTouch on projects like the Hospitality Industry Christmas Lunch has been an absolute pleasure, and the entire team here at B-Spoke Systems are genuinely excited about the future.
Next month, we look forward to showcasing HiStone’s innovative hardware to both domestic and international clients at the EuroCIS exhibition in Düsseldorf. Our partnership with ICRTouch is stronger than ever, and we’re eager to demonstrate the full solution we bring to the table.
Additionally, we’re looking forward to working with ICRTouch at the Retail Technology Show 2025, where we’ll continue to strengthen our collaboration. Achieving this award in our first year as a HiStone distributor is a testament to our commitment to excellence, and we’re excited about the amazing products on the horizon from HiStone.
HiStone offers a great blend of quality, reliability, value, and innovation, and we’re grateful to ICRTouch for this recognition. Stuart Packwood, Managing Director of B-Spoke (UK distributor for HiStone), thanks ICRTouch for this honour, and we can’t wait to see where this partnership takes us next!
Technology Partner of the Year 2024
B-Spoke Systems is the UK’s largest independent distributor of HiStone EPOS hardware and also supplies Hisense commercial displays, with trade supply, UK-based support and showroom demonstrations for businesses across the UK and Ireland.
Looking for HiStone EPOS hardware? Browse our HiStone self-checkout kiosks, mobile tablet EPOS systems and all-in-one EPOS terminals, or contact B-Spoke Systems for trade supply across the UK and Ireland.
About the iTouchie Awards
The iTouchie Awards are ICRTouch’s annual awards celebrating the dealers, partners and suppliers who help deliver its TouchPoint EPOS software to businesses across the UK and beyond. ICRTouch is one of the UK’s best-known EPOS software developers, and its partner network includes resellers, hardware suppliers and service providers working with retail and hospitality customers every day. The iTouchie Awards recognise outstanding contributions to that network, from sales growth and customer service to technical excellence and partnership.
Being recognised at the iTouchie Awards as Technology Partner of the Year is a significant honour for B-Spoke Systems. It reflects the work our team has put into supporting ICRTouch dealers with reliable HiStone hardware, configuration services and responsive technical support.
Why the iTouchie Awards Recognition Matters
For our customers and partners, the iTouchie Awards recognition is more than a trophy. It’s independent confirmation from a leading software developer that the hardware and services we provide work well with its platform and support its dealers effectively. In practical terms, that means:
- Proven compatibility – HiStone hardware is accredited for use with ICRTouch software.
- Reliable preparation – devices are configured and tested before they reach dealers and end users.
- Responsive support – our technical team works closely with ICRTouch dealers when issues arise.
- A trusted partnership – a strong working relationship between hardware and software teams.
Our First Full Year as UK Distributor for HiStone
The award came at the end of our first full year as the UK distribution partner for HiStone POS. During that year we expanded our stock, invested in our Leicester facility and worked with dealers across the country to introduce HiStone hardware to new customers. The recognition at the iTouchie Awards was a welcome endorsement of that effort.
How We Support ICRTouch Dealers
Much of what led to our success at the iTouchie Awards comes down to the services we provide to ICRTouch dealers day to day:
- UK stock – HiStone terminals, kiosks, handhelds and kitchen screens held in Leicester.
- Accredited hardware – devices tested for compatibility with ICRTouch software.
- Configuration – imaging, BIOS settings and peripheral set-up before dispatch.
- Asset tagging – serial numbers recorded for warranty and support.
- Drop-shipping – delivery direct to dealers’ customer sites.
- Technical support – engineers who understand both hardware and software.
Dealers can find out more on our trade EPOS hardware and HiStone reseller pages.
ICRTouch and HiStone: A Strong Combination
ICRTouch develops TouchPoint, an EPOS software platform widely used in hospitality and retail across the UK. HiStone manufactures commercial-grade terminals, handhelds, kiosks and kitchen display systems. Together, they form a reliable, flexible solution for businesses of every size, from single cafés to multi-site groups.
Because HiStone hardware is accredited for ICRTouch software, dealers can deploy it with confidence. Drivers, printers, cash drawers and peripherals behave as expected, reducing installation time and support calls. This combination has been central to many of the projects we have supported since becoming the UK distributor, and it was a key factor in the iTouchie Awards recognition. You can find out more about the software on the ICRTouch website.
Where ICRTouch and HiStone Are Used
Hospitality
Restaurants, pubs, bars, cafés and hotels use ICRTouch software on HiStone terminals at the bar and service stations, handhelds for table service and kitchen display systems at the pass. See our hospitality EPOS systems page and our article on restaurant EPOS hardware with HiStone and ICRTouch.
Retail
Retailers use the combination for fast counter service, stock control, self-checkout and weighed goods. Read more on our retail EPOS systems page.
Events and Contract Catering
Large events need hardware that can be deployed quickly and work reliably under pressure. ICRTouch software on HiStone handhelds, terminals and kitchen screens has supported major hospitality events, including the UK Hospitality Christmas Lunch.
What the iTouchie Awards Mean for Our Team
Behind every award is a team of people. Our sales staff, technicians, warehouse and operations colleagues all contributed to the success recognised at the iTouchie Awards. Their attention to detail, willingness to help dealers solve problems and commitment to quality are what make the partnership work. The award is a tribute to their efforts throughout the year.
Building on the iTouchie Awards Success
Recognition at the iTouchie Awards gives us added motivation to keep improving. Since the award, we have continued to expand our HiStone range, refine our configuration processes, refurbish our Leicester showroom and strengthen our support for dealers. Our goal is to make it as easy as possible for ICRTouch dealers to deliver reliable hardware and excellent service to their customers.
What Makes a Great Technology Partner?
Awards like the iTouchie Awards prompt reflection on what makes a technology partner valuable. In our experience, a great hardware partner for a software developer and its dealers does several things consistently well.
Understands the Software
Hardware and software must work together seamlessly. A good partner tests hardware with the software, understands its requirements and can advise dealers on the right specification for each customer.
Holds Reliable Stock
Dealers need to quote and deliver with confidence. UK stock, clear availability information and fast dispatch make that possible.
Prepares Hardware Properly
Configuration, imaging, testing and asset tagging before dispatch reduce time on site and the risk of problems at go-live.
Supports Dealers Quickly
When something goes wrong, dealers need answers quickly. Knowledgeable technical support, spare parts and efficient warranty handling protect dealers’ reputations with their customers.
Plans for the Long Term
Stable product ranges, advance notice of changes and clear roadmaps help dealers standardise their offering and plan ahead.
These are the principles we work to every day, and we were delighted that ICRTouch recognised them at the iTouchie Awards.
Benefits for End Users
Although the iTouchie Awards focus on the partner network, the real beneficiaries are the businesses using the technology. Restaurants, pubs, shops and other venues served by ICRTouch dealers benefit from hardware that has been tested with their software, prepared before delivery and supported by a UK team. That means faster installations, fewer faults and more time focused on customers rather than technology.
The Wider ICRTouch Partner Network
ICRTouch works with a large network of dealers across the UK and internationally, each bringing local knowledge and customer relationships. As a technology partner, our role is to support that network with dependable hardware and services, so dealers can focus on selling, installing and supporting the software. We value our relationships with ICRTouch dealers and are proud to be part of a network recognised for its expertise and customer service.
Looking Ahead
We’re grateful to ICRTouch for the recognition at the iTouchie Awards and to the dealers who trust us with their customers’ hardware. Looking ahead, we’ll continue to invest in stock, people and processes, introduce new HiStone products as they become available and work closely with ICRTouch to ensure compatibility. If you’re an ICRTouch dealer looking for a reliable hardware partner, or a business considering ICRTouch software on HiStone hardware, we would be delighted to hear from you.
A Year of Growth
The year leading up to the iTouchie Awards was one of significant growth for B-Spoke Systems. Becoming the official UK distribution partner for HiStone POS meant expanding our warehouse stock, adding new product categories and welcoming new dealers and resellers into our network. We also strengthened our technical workshop so that we could handle larger volumes of configuration and testing without compromising quality.
Throughout the year we worked closely with ICRTouch dealers on projects ranging from single-site cafés to multi-site hospitality groups and large events. Each project helped us refine our processes, deepen our understanding of the software and build relationships with the people who make the ICRTouch network successful. The recognition at the iTouchie Awards was a fitting way to mark the end of that first full year.
Our Commitment to Quality
Our success at the iTouchie Awards is underpinned by more than twenty years of ISO9001 certification. Every order follows documented processes for inspection, configuration, testing and dispatch, and we continually review those processes to improve them. You can read more in our article on ISO 9001 at B-Spoke Systems.
About B-Spoke Systems
B-Spoke Systems has supplied point-of-sale technology since 2003 and is the UK distributor for HiStone. From our 8,000 square foot facility in Leicester, we hold UK stock, prepare hardware before dispatch and support businesses, resellers and software houses across the UK and Ireland. Learn more about B-Spoke Systems or browse our EPOS hardware products.
The Hardware Behind the Award
Recognition at the iTouchie Awards reflects the products we supply as much as the service around them. The HiStone range used by ICRTouch dealers covers every part of a modern hospitality or retail operation.
All-in-One Terminals
Compact, fanless touchscreen terminals for bars, counters and service stations, available with Windows, Linux or Android. Browse our all-in-one POS range.
Handheld Ordering Devices
Lightweight, rugged handhelds for order-at-table and pay-at-table, ideal for restaurants, pubs and events. See our mobile POS systems.
Kitchen Display Systems
Heat-resistant screens that replace paper tickets and help kitchens manage orders in real time. Explore our kitchen display systems.
Self-Service Kiosks
Self-order and self-checkout kiosks that reduce queues and increase average spend. View our self-checkout kiosk systems.
Printers and Peripherals
Thermal receipt printers, kitchen printers, cash drawers, scanners and customer displays tested to work with the terminals and software.
Every product is available from UK stock and can be configured, tested and asset-tagged before dispatch, giving ICRTouch dealers a complete, reliable hardware platform for their customers.
Why Partnerships Matter in EPOS
The EPOS industry depends on collaboration. Software developers, hardware manufacturers, distributors, dealers and installers all play a part in delivering a working system to a restaurant, shop or venue. When those partners work well together, customers enjoy smooth installations, reliable everyday operation and quick resolution if anything goes wrong. When they don’t, problems fall between the gaps and customers suffer.
That’s why awards such as the iTouchie Awards are valuable. They highlight the partnerships that make the industry work and encourage everyone to raise standards. For us, being recognised by a software developer as respected as ICRTouch confirms that our approach of testing, preparing and supporting hardware properly is making a real difference to dealers and their customers.
Becoming a HiStone Dealer
If you’re an ICRTouch dealer who isn’t yet working with HiStone hardware, we would be pleased to introduce you to the range. We can provide evaluation units, product training, trade pricing and support for your first projects. Many dealers find that standardising on HiStone hardware simplifies their offering, reduces support time and gives customers a modern, reliable solution. Contact our team to arrange a conversation or a visit to our Leicester showroom.
Whether you’re a dealer, a software house or an integrator, we look forward to working with you and continuing the partnership that was recognised at the iTouchie Awards.
iTouchie Awards Frequently Asked Questions
What are the iTouchie Awards?
The iTouchie Awards are ICRTouch’s awards recognising outstanding dealers, partners and suppliers in its network.
What award did B-Spoke Systems win?
B-Spoke Systems was named Technology Partner of the Year in recognition of its work supporting ICRTouch dealers with HiStone hardware and services.
Is HiStone hardware compatible with ICRTouch software?
Yes. HiStone hardware is accredited for use with ICRTouch software, and we test configurations before dispatch.
Can ICRTouch dealers open a trade account?
Yes. Contact our team to discuss trade pricing, demo units and configuration services.
Where can I see HiStone hardware running ICRTouch software?
Visit our Leicester showroom to see HiStone terminals, handhelds, kiosks and kitchen screens in action. We can arrange demonstrations for dealers and their customers, and evaluation units are available for dealers who want to test the hardware with their own configurations.
Do you only work with ICRTouch dealers?
No. HiStone hardware supports a wide range of UK EPOS software, and we work with many resellers and software houses. Our ICRTouch partnership is one important part of a broader network.
How do I get in touch?
Call 0116 260 3100, email sales@b-spokesystems.com or contact us online.
Thank you again to ICRTouch and to everyone who has supported us on this journey.
We look forward to building on this recognition in the years ahead, supporting dealers and their customers with reliable hardware and the friendly, knowledgeable service that earned us this award.
About B-Spoke Systems: As an ISO9001-certified EPOS hardware distributor, B-Spoke Systems supplies HiStone terminals, kiosks, handhelds and kitchen displays from stock in Leicester. Our EPOS distribution team configures and tests every unit before it ships. Browse our EPOS hardware range or read about EPOS distribution for resellers and software houses.