Hospitality EPOS Systems UK

Hospitality EPOS from B-Spoke Systems helps UK restaurants, pubs, bars, cafés, hotels, quick-service outlets and stadium caterers serve customers faster and run a tighter operation. Since 2003 we have supplied, configured and supported EPOS terminals, kitchen display systems, self-order kiosks and handheld ordering devices from our ISO9001-certified facility in Leicester, and our hardware is now working in venues right across the UK and Ireland.

Whether you are a reseller fitting out one busy coffee shop or a national restaurant group, this page explains what makes a great hospitality EPOS system, which hardware suits which type of venue, and how B-Spoke Systems helps you get it live without the headaches.

What Is a Hospitality EPOS System?

A hospitality EPOS system is the technology that takes orders, sends them to the kitchen or bar, takes payment and records every transaction. Unlike a simple retail till, a hospitality EPOS set-up has to manage tables, courses, modifiers, split bills, service charges, tips and multiple ordering points all at once, often during the most hectic hours of the day.

A typical hospitality EPOS installation includes:

• Front-of-house terminals – robust touchscreen tills at the bar, counter or service station.
• Handheld ordering devices – mobile terminals so staff can take orders and payments at the table.
• Kitchen display systems (KDS) – screens that replace paper tickets and show orders in real time.
• Kitchen and bar printers – fast thermal printers for order tickets where screens are not practical.
• Self-order kiosks – touchscreen kiosks that let guests order and pay without queuing.
• Customer-facing displays – order-status screens and digital menu boards.
• Integrated payments – card terminals that link directly with the EPOS software.

All of this has to work together flawlessly. When a till freezes on a Friday night or a kitchen screen drops orders, the cost is lost sales, wasted food and unhappy guests. Choosing reliable hospitality EPOS hardware is one of the most important decisions an operator can make.

Why Hospitality EPOS Hardware Matters

Hospitality is one of the toughest environments for technology. Terminals get splashed with drinks, kitchen screens run next to fryers and grills, and handhelds are dropped, wiped down and used for twelve hours straight. Consumer tablets and office PCs simply are not built for that. Commercial hospitality EPOS hardware is.

Here is what the right equipment delivers for your venue:

• Faster service – quick, responsive touchscreens and handhelds cut the time from order to table.
• Fewer mistakes – orders go straight to the kitchen with modifiers and allergy notes, so nothing is misread.
• Higher table turns – pay-at-table and kitchen displays shorten the guest journey.
• Bigger average spend – kiosks and handhelds prompt upsells consistently every time.
• Better control – real-time reporting on sales, stock, staff and wastage across every site.
• Reliability – sealed, fanless designs keep running in hot, greasy and humid environments.

Our Hospitality EPOS Hardware Range

As the UK distributor for HiStone EPOS hardware, B-Spoke Systems holds stock of a complete range of front-of-house, back-of-house and self-service equipment in our Leicester warehouse.

All-in-One Hospitality EPOS Terminals

Our all-in-one POS terminals combine a powerful PC, a responsive touchscreen and an optional customer display in one sleek unit. Models such as the HK960U all-in-one POS and the HK578 all-in-one POS are designed for busy bars and counters and run the leading UK hospitality software packages.

Kitchen Display Systems

Paper tickets get lost, splashed and misread. Our kitchen display systems, including the HD220E KDS for Windows and the HD220R KDS for Android, show orders clearly, track preparation times and help the pass coordinate courses. They are built for heat, steam and grease.

Self-Order Kiosks

Self-ordering is transforming quick-service restaurants, cafés and food halls. Our self-service kiosks, such as the HK568MSC self-service kiosk and the HS330U self-service kiosk, let guests browse the menu, customise their order and pay by card without waiting in a queue.

Handheld and Mobile POS

Taking orders at the table means fewer trips to the till and faster service. Our mobile POS systems, including the HM628N mobile POS and the HM336 mobile terminal, are lightweight, rugged and designed for all-day use on the restaurant floor, in beer gardens and at events.

Digital Menu Boards and Signage

Bright, easy-to-update menus help guests decide quickly and promote high-margin items. We supply Hisense digital signage and Hisense commercial displays built for 24/7 use, ideal for menu boards, order-status screens and promotions behind the counter.

Hospitality EPOS for Every Type of Venue

Every hospitality business works differently, so we match the hardware to your service style.

Restaurants and Casual Dining

Restaurants need fast table management, coursing and split bills. A combination of front-of-house terminals, handheld ordering devices and kitchen displays gives servers more time with guests and keeps the kitchen in sync with the dining room.

Pubs and Bars

Bars need tough, compact terminals that cope with spills and constant use. All-in-one hospitality EPOS tills with fast processors make it quick to pour, ring and serve, while handhelds help with table service and beer-garden orders during busy summer months.

Cafés and Coffee Shops

Coffee shops thrive on speed. A compact terminal, a customer display and a kitchen or barista screen keep the queue moving, while a self-order kiosk can take pressure off the counter at peak times.

Quick-Service Restaurants and Takeaways

QSR operators rely on kiosks, kitchen displays and order-status screens to keep throughput high. Our hardware integrates with the leading QSR software platforms, helping you serve more customers per hour with fewer errors.

Hotels and Leisure Venues

Hotels often run restaurants, bars, room service and spa facilities under one roof. A consistent hospitality EPOS estate means staff can work across outlets easily and management sees one clear picture of performance.

Stadiums, Events and Contract Catering

High-volume venues need hardware that can be deployed quickly, survive heavy use and process transactions at speed. Our staging and pre-configuration services mean every terminal arrives ready to trade on day one.

How to Choose a Hospitality EPOS System

The right choice depends on your venue, your software and your service style. Here are seven questions we recommend every operator asks:

• 1. Which software will you run? Make sure the hardware supports the operating system your hospitality EPOS software needs.
• 2. How busy are your peaks? High-volume sites need faster processors, more memory and more terminals.
• 3. Where will hardware live? Kitchens and bars need sealed, spill-resistant, fanless units.
• 4. Do you need table service? Handheld devices transform order-taking and pay-at-table.
• 5. Is self-ordering right for you? Kiosks increase speed and average spend in QSR and café environments.
• 6. How will the kitchen receive orders? Kitchen displays are cleaner and more accurate than printers.
• 7. What support do you need? Choose a supplier with UK stock, spares and an experienced technical team.

For more advice, read our article on EPOS hardware for hospitality with HiStone and ICRTouch or our guide to mobile EPOS and self-service kiosks.

Hospitality EPOS Software Partners

B-Spoke Systems is hardware-led and software-neutral. Our terminals, kiosks and kitchen screens are tested with many of the hospitality software platforms used across the UK.

We are a long-standing partner of ICRTouch, the UK developer of the TouchPoint EPOS software, which is widely used in pubs, restaurants, hotels and leisure venues. Together with our network of approved resellers, we can deliver complete hardware and software solutions. Software houses looking for a reliable hardware partner should visit our trade EPOS hardware for software houses page.

Allergen Information and Compliance

Clear communication between front of house and the kitchen is vital for allergen safety. Modern systems can carry allergy notes and modifiers straight to the kitchen display, reducing the risk of mistakes. The Food Standards Agency provides detailed allergen guidance for food businesses, and the right technology makes it easier to follow.

Integrated payments also matter. Linking card terminals to your tills keeps card data away from the EPOS PC and supports compliance with the PCI Data Security Standard.

Kitchen and Bar Peripherals

Great hardware needs great accessories. We supply a full range of peripherals that are tested with our terminals before they leave the warehouse:

• Kitchen and bar printers – fast thermal and impact printers for tickets in hot or busy areas.
• Cash drawers – robust, printer-driven drawers with lockable lids.
• Customer and order-status displays – keep guests informed while they wait.
• Mounts and brackets – wall, pole and counter mounts for kitchen screens and kiosks.
• Card payment integration – compatible with the leading UK payment providers.
• Spare batteries and chargers – keep handheld devices running through long shifts.

Buying the complete package from one supplier means one point of contact, consistent quality and far fewer compatibility issues on installation day.

Our Hospitality EPOS Rollout Process

From a single café to a multi-site restaurant group, we follow a proven process to get you trading quickly:

• Step 1: Consultation – we learn about your venues, service style, software and budget.
• Step 2: Specification – we recommend the right terminals, kiosks, KDS screens and handhelds.
• Step 3: Configuration – our workshop loads software images, sets up devices and applies your branding.
• Step 4: Asset tagging – every device is serial-numbered and recorded for easy support.
• Step 5: Testing – each system is burn-in tested with its peripherals before dispatch.
• Step 6: Delivery – kits are packed per site and delivered across the UK, ready to plug in.
• Step 7: Aftercare – our technicians provide repairs, spares and warranty support.

This process is especially valuable for resellers and software houses, who can leave the logistics to our team and focus on their customers.

The Future of Hospitality EPOS

Guest expectations are changing fast. Order-at-table, self-service kiosks, contactless payments and app ordering are now part of everyday dining. Operators are also using data to plan menus, manage stock and schedule staff more efficiently. Hardware that runs open operating systems and supports a wide range of software gives you the flexibility to adopt new tools as they arrive.

At B-Spoke Systems we work closely with HiStone, Hisense and our software partners and regularly attend UK industry events, so we can advise you on technology that makes a real difference to your venue rather than simply the latest trend.

Upgrading an Existing Hospitality Estate

You do not have to replace everything at once. Many operators start by adding kitchen displays, a few handhelds or a self-order kiosk to their existing set-up, then refresh the front-of-house terminals as budgets allow. Because our hardware uses standard operating systems and interfaces, it usually works comfortably alongside the equipment you already have. Our workshop can also re-image or refurbish hardware when you open new sites or reconfigure existing ones.

Using Hospitality EPOS Data to Run a Better Venue

The till is no longer just a place to take money. Every order, refund, discount and void creates data, and a modern hospitality EPOS system turns that data into decisions. Operators use sales reports to see which dishes and drinks earn the most, which are slowing the kitchen down and which could be dropped from the menu altogether.

Labour is usually the biggest cost after food and drink, so knowing exactly when your venue is busy makes rota planning far easier. Hourly sales reports show when to add an extra server or bartender and when you can safely send someone home. Stock reports highlight wastage and help you order the right quantities from suppliers, while staff reports reveal who is upselling well and who might need more training.

For groups with several sites, central reporting means head office can compare performance across locations, roll out menu changes in minutes and spot problems early. None of this works without dependable hardware capturing every transaction accurately, which is why we put so much effort into testing and configuring each device before it ships.

Reducing Queues and Waiting Times

Long queues cost money. Guests who see a queue out of the door often walk away, and those who wait too long are less likely to return. The right mix of hardware can make a dramatic difference to how quickly you serve people.

• Add ordering points – self-order kiosks absorb peak demand without extra staff.
• Take orders at the table – handheld devices remove the walk back to a fixed till.
• Speed up the kitchen – kitchen displays route items to the right section instantly.
• Show order status – customer-facing screens reduce crowding at the collection point.
• Pay at the table – integrated card terminals mean guests can settle up the moment they are ready.

Small improvements at each step add up to faster table turns, higher revenue per cover and happier guests.

Accessibility and the Guest Experience

Self-service technology should work for everyone. When choosing kiosks, consider screen height, contrast, text size and whether the software offers an accessibility mode for wheelchair users and guests with visual impairments. Countertop and wall-mounted kiosks can be positioned at a lower height, and many software platforms now offer simplified layouts and multiple languages. Our team can advise you on hardware options that help make your venue welcoming to all guests.

Why Choose B-Spoke Systems for Hospitality EPOS?

• Established in 2003 – more than 20 years supplying EPOS to hospitality, retail and pharmacy.
• ISO9001 certified for over 20 years – quality built into every process.
• UK distributor for HiStone – direct access to the full HiStone range and spare parts.
• 8,000 sq ft Leicester facility – UK stock, workshops and a showroom you can visit.
• Staging and configuration – gold-disc imaging, software loading and serial-number asset tagging.
• Trade-focused – trusted by EPOS resellers and software houses across the UK.

Visit Our Hospitality EPOS Showroom

Our refurbished HiStone UK showroom in Leicester lets you see terminals, kitchen displays, kiosks and handhelds working side by side. Book a visit to try the hardware before you buy and talk through your plans with our team.

Hospitality EPOS Frequently Asked Questions

How much does a hospitality EPOS system cost?

The cost depends on the number of terminals, kiosks, kitchen screens and handhelds you need, plus your choice of software. A single-site café set-up costs far less than a multi-site restaurant group. Contact us for a tailored quote.

Will your hardware work with my current software?

Most likely. Our terminals run Windows, Linux or Android and are compatible with the majority of UK hospitality EPOS software. Tell us which platform you use and we will confirm.

Can kitchen displays replace printers completely?

In many kitchens, yes. Kitchen display systems are faster, cleaner and more accurate than paper tickets, although some operators keep a printer at the bar or for takeaway orders.

Do you supply self-order kiosks?

Yes. We supply freestanding, wall-mounted and countertop self-order kiosks suitable for QSR, cafés, food halls and leisure venues.

How long does it take to set up a new venue?

For stock hardware, we can usually configure and dispatch within a few working days. Larger multi-site rollouts are scheduled in phases so each venue receives its equipment ready to trade, with every device imaged, tested and labelled for its location.

Can I see the hardware before I buy?

Absolutely. You are welcome to visit our Leicester showroom to try terminals, kiosks, kitchen displays and handhelds in person. We can also arrange evaluation units for resellers and software houses who want to test hardware with their own applications.

Do you provide support after installation?

Yes. Our in-house technicians handle repairs, spare parts and warranty support for the hardware we supply.

Get a Hospitality EPOS Quote

Ready to speed up service, add kiosks or roll out hospitality EPOS across your venues? Call our Leicester team on 0116 260 3100, email sales@b-spokesystems.com or contact us online. You can also explore our EPOS hardware products, see our retail EPOS systems or learn more about B-Spoke Systems.