About us

Our Story: Two Decades of EPOS Leicester Expertise

B-Spoke Systems was founded in 2003 with a simple idea: businesses deserve point-of-sale hardware that is reliable, well supported and configured properly before it ever reaches the counter. From our first small workshop to today’s 8,000 square foot facility, that idea has guided every decision we make. Over more than twenty years we have grown into one of the best-known EPOS suppliers in Leicester and the wider UK channel, supplying retailers, hospitality operators, pharmacies, software houses and resellers across the UK and Ireland.

Throughout that time the technology has changed enormously. Bulky cash registers have given way to slim all-in-one touchscreens, self-checkout kiosks, kitchen display systems, handheld ordering devices and cloud-connected software. What has not changed is our focus on quality, service and long-term relationships. Many of the customers and partners who worked with us in our early years still rely on us today.

What We Do

We are a specialist EPOS distributor and services company. Our work falls into four main areas:

• Hardware distribution – as the UK distributor for HiStone, we stock all-in-one POS terminals, box POS systems, mobile POS devices, self-checkout kiosks, kitchen display systems, scale POS systems and touch screen monitors, alongside Hisense commercial displays and digital signage.
• Configuration and staging – our Leicester workshop images, configures, tests and asset-tags hardware before dispatch, so it arrives ready to use.
• Trade services – we support software houses and resellers with trade pricing, white-label options, kitting and drop-shipping.
• Support and repairs – our technicians provide warranty support, repairs and spare parts for the hardware we supply.

Why a Local Partner Makes a Difference

Choosing a supplier with a real, accessible base makes a practical difference. Because our team, warehouse, workshop and showroom are all under one roof in Leicester, you can visit us, see the hardware working and talk to the people who will prepare your order. Our central location in the East Midlands also means fast delivery to every part of the UK, with most stock items dispatched the next working day.

Working with an established EPOS Leicester specialist gives you:

• Face-to-face service – meet our team and discuss your project in person.
• Hands-on demonstrations – try terminals, kiosks and handhelds in our showroom before you buy.
• Local engineering – configuration, testing and repairs are all carried out in-house.
• National reach – fast, reliable delivery to sites across England, Scotland, Wales, Northern Ireland and the Republic of Ireland.

Industries We Serve

Over two decades we have supplied hardware to businesses of every size, from single-site installations to national chains, always through our trade partners.

Retail

From convenience stores and fashion boutiques to garden centres and farm shops, retailers rely on our hardware to keep queues moving and stock accurate. Learn more on our retail EPOS systems page.

Hospitality

Restaurants, pubs, cafés, hotels and quick-service outlets use our terminals, kitchen displays, kiosks and handhelds to serve guests faster. See our hospitality EPOS systems page for more.

Pharmacy

We have supported the pharmacy sector for more than twenty years with compact, dependable terminals that fit busy dispensary counters.

Software Houses and Resellers

Much of our business is with the trade. EPOS software houses, resellers and integrators rely on us for tested hardware, staging services and dependable stock. Find out more about our trade EPOS hardware for software houses.

Quality Built In: ISO9001 for Over 20 Years

B-Spoke Systems has held ISO9001 certification for more than twenty years. For us, quality is not a certificate on the wall; it is the way we work every day. Every order follows documented processes for goods-in inspection, configuration, testing, packing and dispatch, and we continually review those processes to improve them. You can read more in our article celebrating two decades of ISO9001 excellence, or find out about the ISO 9001 standard itself.

Our Leicester Facility

Our 8,000 square foot facility combines a warehouse, technical workshops and a showroom. It is where stock is held, where systems are built and where customers and partners come to see the latest technology.

Warehouse

We hold a broad range of HiStone and Hisense stock in Leicester, which means shorter lead times and fewer surprises for our customers. Stock is managed carefully so that popular models and spare parts are available when you need them.

Technical Workshop

Our experienced technicians handle gold-disc imaging, software loading, BIOS configuration, peripheral testing, serial-number asset tagging and repairs. Having these skills in-house means we can respond quickly and keep quality under our own control.

Showroom

Our refurbished HiStone UK showroom displays terminals, self-checkout kiosks, kitchen displays, mobile POS devices and Hisense digital signage. Visitors can compare products side by side and see how they would work in a real store or venue.

Our Partners

We work with leading manufacturers and software developers to give our customers complete, proven solutions.

• HiStone – a long-established manufacturer of EPOS terminals, kiosks and mobile POS devices, for whom we are the UK distributor.
• Hisense – one of the world’s largest display manufacturers, whose commercial displays and digital signage we supply across the UK.
• ICRTouch – the UK developer of TouchPoint EPOS software, with whom we have a long-standing partnership.

Our Values

Everything we do is guided by a small set of values that have stayed constant since 2003:

• Reliability – we only supply hardware we trust, and we test it before it leaves us.
• Honesty – we recommend what is right for you, even when that means a simpler or less expensive option.
• Partnership – we build long-term relationships with customers, resellers and suppliers.
• Continuous improvement – we keep refining our processes, products and services.

Industry Events and Innovation

We regularly exhibit and attend UK and European trade events such as the Retail Technology Show and EuroCIS, where we meet partners, preview new products and keep up with how retail and hospitality technology is evolving. Our EPOS blog shares news from these events along with practical guides on choosing and using EPOS hardware.

Supporting Businesses in Leicester and the East Midlands

Although we deliver nationwide, we are proud to support businesses on our own doorstep. Resellers, software houses and integrators across Leicester, Leicestershire and the wider East Midlands choose us as their EPOS supplier because they can call in, see the equipment and speak to a technician directly. Local customers also benefit from the option to collect hardware in person or bring equipment in for repair.

For local businesses looking for EPOS advice in Leicester, we are happy to talk through your options, explain the differences between all-in-one terminals, box POS systems and mobile devices, and point you towards trusted software partners. If you already work with an EPOS provider, we can usually supply hardware through them.

How We Prepare Every Order

Every system that leaves our Leicester workshop goes through the same careful process. It is the reason so many software houses and resellers trust us with their customers’ hardware.

• Goods-in inspection – stock is checked on arrival for damage and correct specification.
• Configuration – BIOS settings, operating system and drivers are set up to your requirements.
• Software loading – your approved image or applications are installed and checked.
• Peripheral testing – printers, scanners, cash drawers and displays are connected and tested.
• Asset tagging – each device is labelled and recorded with its serial number.
• Final quality check – a technician signs off every system before it is packed and dispatched.

Meet the B-Spoke Team

Our people are at the heart of the business. Our sales team understands the realities of retail and hospitality, our technicians have years of hands-on experience with EPOS hardware, and our operations team makes sure orders are packed and delivered on time. Many of our staff have been with us for a long time, which means customers deal with familiar faces who understand their history and requirements. When you call our Leicester office, you speak to someone who can help rather than a call centre.

Looking Ahead

The point-of-sale industry continues to evolve, with self-service, mobile ordering, contactless payments and data-driven decision making becoming the norm. We continue to invest in our facility, our people and our product range so that our customers and partners are ready for what comes next. As we move into our third decade, our commitment to being the most dependable EPOS partner in the UK remains exactly the same.

Frequently Asked Questions About B-Spoke Systems

Where are you based?

Our office, warehouse, workshop and showroom are all in Leicester, in the East Midlands. From our Leicester base, we serve customers right across the UK and Ireland.

Can I visit your showroom?

Yes. We welcome visits from customers, resellers and software houses. Please contact us to arrange a convenient time so we can make sure the right people are available to help.

Do you work with businesses outside Leicester?

Absolutely. While we are proud of our Leicester roots, the vast majority of our customers are located elsewhere in the UK and Ireland, and we deliver nationwide.

Do you only supply HiStone hardware?

HiStone is our core range, but we also supply Hisense commercial displays, digital signage, all-in-one PCs and a full range of peripherals such as printers, scanners and cash drawers.

How do I get a quote?

Call us on 0116 260 3100, email sales@b-spokesystems.com or contact us online. Tell us about your business and requirements and we will recommend the right solution.

Work With Your EPOS Leicester Specialists

Whether you are a reseller fitting out a restaurant group, an integrator planning a roll-out or a software house looking for a long-term hardware partner, B-Spoke Systems is ready to help. Browse our EPOS hardware products, visit our Leicester showroom or get in touch with our team today to find out how two decades of EPOS experience can work for your business.