Trade EPOS Hardware for Software Houses & Resellers

Trade EPOS hardware from B-Spoke Systems gives UK software houses, EPOS resellers, system integrators and managed service providers a reliable hardware partner they can build their business on. Since 2003 we have supplied, staged and supported point-of-sale terminals, kiosks, kitchen displays, handhelds and peripherals, primarily through the reseller channel, from our ISO9001-certified facility in Leicester.

If you develop or resell EPOS software, you know that the hardware your customers use makes or breaks their experience of your product. This page explains how our trade EPOS hardware programme works, what we stock, and how we help software houses and resellers win more deals with less hassle.

What Is Trade EPOS Hardware?

Trade EPOS hardware is point-of-sale equipment supplied at trade prices to businesses that resell it, bundle it with software or install it for end users. Rather than buying from a retail website one unit at a time, software houses and resellers work with a distributor who holds stock, provides technical support and offers services such as imaging, configuration and drop-shipping.

A good trade EPOS hardware partner does far more than ship boxes. It acts as an extension of your own team, helping you:

• Specify the right hardware for each customer’s software, environment and budget.
• Hold stock in the UK so you can promise delivery dates with confidence.
• Pre-load your software so devices arrive ready to use.
• Brand and label hardware for a professional, consistent look.
• Provide warranty and repairs so your customers are back up and running fast.
• Protect your margins with fair, consistent trade pricing.

Why Software Houses Choose B-Spoke Systems

EPOS software houses face a common challenge: customers judge the software by how well it runs on the hardware in front of them. Slow terminals, unreliable printers or incompatible drivers generate support calls that cost you time and damage your reputation, even when the software itself is working perfectly.

B-Spoke Systems solves that problem. As the UK distributor for HiStone, we give software houses access to a broad range of tested, commercial-grade trade EPOS hardware, backed by a UK technical team who understand both hardware and software.

• Software-neutral – we do not compete with you on software; we exist to support your platform.
• Tested compatibility – our engineers test hardware with your application, drivers and peripherals.
• Long product life cycles – stable models mean you are not re-certifying hardware every few months.
• Gold-disc imaging – we load your approved image onto every device before dispatch.
• White-label options – your brand, your packaging, your customer relationship.
• Dedicated account management – one point of contact who knows your business.

Our Trade EPOS Hardware Range

We stock a full portfolio of HiStone hardware in our 8,000 sq ft Leicester warehouse, alongside Hisense commercial displays and a complete range of peripherals.

All-in-One POS Terminals

Our all-in-one POS range includes compact, powerful terminals such as the HK788 all-in-one EPOS, the HK960U and the HK526 and HK528, available with Windows, Linux or Android to suit your software.

Box POS and Touch Screen Monitors

For flexible installations, our box POS systems such as the HK600U POS system pair with our touch screen monitors, including the MD15 touch screen monitor and the MD24VH.

Kitchen Display Systems

Hospitality software houses can bundle our kitchen display systems, available in Windows and Android versions, built to cope with heat and grease.

Self-Service Kiosks

Kiosks are one of the fastest-growing categories in UK point of sale. Our self-checkout and self-order kiosks, including the HS150, HS520 and HK568MSC, give your software a route into self-service projects.

Mobile POS and Handhelds

Our mobile POS systems, such as the HM336 mobile terminal and the HM628N, support order-at-table, line-busting and stock-taking applications.

Scale POS, All-in-One PCs and Signage

We also supply scale POS systems for fresh-food retail, all-in-one PCs for back-office and education, and Hisense commercial displays for digital signage and menu boards.

Trade Services for Software Houses and Resellers

Trade EPOS hardware is only part of the story. Our workshop and logistics team provide a full set of value-added services designed for the trade.

Gold-Disc Imaging and Software Loading

Send us your approved image and we will deploy it to every device, set BIOS options, install drivers and apply your configuration. Your engineers spend less time on site and more time on billable work.

Asset Tagging and Serial Number Tracking

Every unit can be asset-tagged and recorded against your order, giving you and your customers a complete asset register for warranty, insurance and support.

Kitting, Staging and Drop-Shipping

We assemble complete kits for each site, including terminals, printers, cash drawers, scanners and cables, then deliver directly to your customer’s door in unbranded or white-label packaging.

Burn-In Testing

Systems are powered on and tested with their peripherals before dispatch, so problems are found on our bench rather than on your customer’s counter. Each unit is checked for display quality, touch accuracy, port function, network connectivity and printer output, and any faults are resolved before the kit is packed. For larger orders, we can share test records so your project team has a clear audit trail for every device delivered to site.

Repairs, Spares and Warranty Support

Our in-house technicians repair hardware, hold spare parts and manage warranty claims, helping your support desk close tickets faster.

How Our Trade EPOS Hardware Programme Works

Getting started with trade EPOS supply is simple. Here is how we typically work with a new software house or reseller:

• Step 1: Introduction – we learn about your software, your customers and your target markets.
• Step 2: Evaluation – we provide demo units so your developers can test compatibility.
• Step 3: Approval – together we agree a recommended hardware list for your platform.
• Step 4: Account set-up – you receive trade pricing and a dedicated account manager.
• Step 5: Ordering – order online, by email or by phone, with stock held ready in Leicester.
• Step 6: Configuration and delivery – we image, test and ship to you or your customer.
• Step 7: Ongoing support – our technical team supports you and your customers for the life of the hardware.

Trade EPOS for Windows, Linux and Android Platforms

Software houses build on different platforms, and our trade EPOS range reflects that. Windows remains the most common choice for established retail and hospitality applications, while Linux is popular with developers who want a lean, secure and cost-effective platform. Android has grown quickly for mobile, kiosk and kitchen display applications, especially where software is delivered from the cloud.

Because we stock trade EPOS terminals for all three platforms, you can standardise on one supplier even if your product range spans several operating systems. Our engineers can advise on the best hardware for each, including processor choice, memory, storage, display size and connectivity, and can load and test your platform image before shipping.

Trade EPOS for New and Growing Resellers

You do not need to be a large business to work with us. Many of our trade EPOS partners started as small, independent resellers and have grown with our support. We can help newer resellers with product training, recommended starter bundles, demo stock and advice on which products suit their local market. As your business grows, your trade EPOS account grows with you, with access to project pricing, configuration services and dedicated account management.

Who We Work With

Our trade EPOS customers include a wide range of businesses across the UK and Ireland:

• EPOS software houses developing retail, hospitality, pharmacy and leisure applications.
• Value-added resellers who sell and install complete point-of-sale solutions.
• Systems integrators delivering larger multi-site technology projects.
• Managed service providers who support EPOS estates on behalf of their clients.
• IT companies expanding into retail and hospitality technology.
• Kiosk and self-service specialists building custom self-service solutions.

We are also a long-standing partner of ICRTouch, the UK developer of TouchPoint EPOS software, and support many ICRTouch dealers with hardware. If you want to sell the HiStone range, see our page on becoming a HiStone reseller.

Markets Our Trade Partners Serve

The trade EPOS hardware we supply ends up in an enormous variety of businesses. Understanding these markets helps us recommend the right products for your customers.

• Retail – convenience stores, fashion, garden centres, farm shops and multi-site chains. See our retail EPOS systems page.
• Hospitality – restaurants, pubs, cafés, hotels and quick-service outlets. See our hospitality EPOS systems page.
• Pharmacy – compact, reliable terminals for busy dispensary counters.
• Leisure and attractions – ticketing, catering and retail at visitor attractions and stadiums.
• Education – canteens, cashless catering and classroom displays.

Quality You Can Rely On

B-Spoke Systems has been ISO9001 certified for over 20 years. Quality is built into everything we do, from goods-in inspection and stock control through to imaging, testing and dispatch. That matters to software houses and resellers, because every faulty unit that reaches a customer reflects on your brand as well as ours.

You can read more about the ISO 9001 quality management standard on the ISO website, and about our own journey in our article on two decades of ISO9001 excellence.

Benefits of a Single Trade EPOS Hardware Supplier

Many software houses start out buying trade EPOS hardware from several sources. Over time, that creates a mixed estate of models, drivers and warranty terms that is hard to support. Consolidating with a single trade EPOS hardware supplier brings real advantages:

• Fewer models to support – a standard hardware list means fewer drivers and fewer surprises.
• Faster onboarding – new customers receive tested, familiar equipment every time.
• Simpler warranty – one supplier, one process, one point of contact.
• Better pricing – consolidated volume earns stronger trade terms.
• Stronger relationships – a partner who understands your roadmap and plans stock around it.

Trade EPOS Account Benefits

Opening a trade EPOS account with B-Spoke Systems gives your business a set of practical advantages that help you quote faster, deliver sooner and support customers more efficiently.

• Trade EPOS pricing – consistent, competitive pricing that protects your margin on every deal.
• Stock visibility – up-to-date availability so you can commit to installation dates with confidence.
• Project pricing – tailored quotations for larger rollouts and tenders.
• Marketing support – product images, datasheets and descriptions you can use on your own website and proposals.
• Demo and loan units – hardware for trade shows, customer demonstrations and proof-of-concept projects.
• Technical pre-sales – engineers who can answer detailed questions about ports, peripherals and operating systems.

Supporting Your Pre-Sales Process

Winning a new customer often depends on how confidently you can answer questions about hardware. Our team supports your sales process from the first conversation to the signed order. We can join calls to discuss technical requirements, provide specifications for tenders and help you build a proposal that combines your software with the right trade EPOS equipment.

Prospects are also welcome to visit our Leicester showroom with you, where they can see terminals, kiosks, kitchen displays and handhelds running side by side. Seeing and touching the hardware often helps customers make a decision faster, and it reinforces the professional image of your business.

Planning Large Trade EPOS Rollouts

Multi-site projects bring their own challenges: tight deadlines, staggered store openings, different configurations per site and the need to keep every location consistent. We have supported trade partners with rollouts of every size, and our process is designed to remove risk from the project.

We start by agreeing a standard bill of materials for each site type. Hardware is then imaged, configured, labelled and kitted in our workshop, with each kit packed and labelled for its destination. Deliveries can be scheduled to match your installation plan, whether that means one site a week or dozens of sites over a single weekend. Throughout the project you receive clear reporting on what has shipped, where and with which serial numbers.

Because everything is staged in advance, your installation engineers simply unpack, connect and test. That shortens site visits, reduces travel costs and lowers the chance of failed installs that need a return visit.

Hardware Lifecycle Management

EPOS hardware typically stays in service for several years, so planning for the whole lifecycle matters. We help trade partners manage hardware from first deployment to eventual replacement.

• Standardisation – agree a core list of models to simplify support and spares.
• Roadmap planning – early notice of new models and end-of-life products so you can plan transitions.
• Spares holding – keep critical spare parts available for fast swap-outs.
• Refurbishment – re-image and refurbish returned hardware for redeployment where appropriate.
• Responsible disposal – guidance on end-of-life recycling in line with UK WEEE regulations.

You can read more about your obligations in the government’s guidance on electrical and electronic equipment waste.

Why Hardware Matters to Your Software Reputation

When a till freezes or a receipt printer stops working, the customer rarely blames the printer manufacturer. They call their EPOS provider, and that is usually you. Every hardware fault becomes a support ticket, an engineer visit or, in the worst cases, a lost customer.

Choosing proven trade EPOS equipment from a supplier who understands your software dramatically reduces those calls. Our engineers can advise on processor, memory and storage specifications that suit your application, recommend peripherals with stable drivers and test the full combination before it reaches your customer. The result is fewer support calls, happier customers and a stronger reputation for your software.

Trade EPOS Hardware Frequently Asked Questions

Do you sell directly to end users?

We are a trade EPOS distributor and work primarily with software houses, resellers and integrators. Where an end user contacts us directly, we introduce them to one of our approved reseller partners.

Can we test hardware with our software before committing?

Yes. We can supply evaluation units so your development and support teams can test compatibility, drivers and peripherals before you add hardware to your recommended list.

Do you offer white-label hardware?

Yes. We can supply unbranded hardware, apply your logo and labels, and ship in plain or branded packaging so your customers see a single, consistent brand.

What operating systems do you support?

Our range covers Windows, Linux and Android, so we can support most EPOS software platforms used in the UK.

How quickly can you deliver?

Trade EPOS stock items held in Leicester are typically dispatched the next working day. Imaged and configured systems take a little longer depending on volume.

Can you help us respond to tenders?

Yes. Our team can provide product specifications, compliance information, delivery schedules and pricing to support public and private sector tenders. We are used to working to tight deadlines and can help you present a complete, credible hardware proposal alongside your software.

Can you deliver directly to our customers?

Yes. We regularly drop-ship configured hardware straight to end-user sites across the UK and Ireland, in plain or branded packaging, with delivery notes that carry your details rather than ours.

Do you provide training for our engineers?

We can provide product training for your technical and sales teams, covering installation, configuration, peripherals and common troubleshooting steps, either at our Leicester facility or remotely.

Do you hold spare parts?

Yes. We hold spare parts for the trade EPOS hardware we supply and our technicians carry out repairs in-house.

Become a Trade EPOS Hardware Partner

If you are a software house, reseller or integrator looking for a dependable hardware partner, we would love to hear from you. Call our Leicester team on 0116 260 3100, email sales@b-spokesystems.com or contact us online to open a trade account. You can also browse our EPOS hardware products, visit our showroom or learn more about B-Spoke Systems.