Choosing an EPOS hardware distributor UK resellers can rely on shapes every installation you deliver. If you’re looking for a new EPOS system, choosing the right EPOS hardware distributor is as important as choosing the right hardware.
Based in Leicester in the East Midlands, United Kingdom, B-Spoke Systems Ltd has been supplying electronic POS (EPOS) systems to the pharmaceutical, retail and hospitality market for over 20 years. We have a small but dedicated team who have worked with, and tested thousands of POS (EPOS) systems over the last two decades.
We’re now incredibly excited to be bringing HiStone POS (EPOS) systems and terminals to the UK market. Stuart, our Managing Director, prides himself on the research he has done to find what he believes to be the best POS systems on the market: “HiStone has everything you could possibly want from a POS system, from the touch screen POS units to the self-checkout POS systems.”
As a UK partner of HiStone, we’re in direct, daily contact with the team at HiStone so we’re able to provide up to date information about all of HiStone’s POS solutions including what’s new and what’s coming up! We know their systems well so we’re well equipped to answer any questions you may have around HiStone, HiStone EPOS/POS systems and how they might help your business.
Your EPOS Hardware Distributor UK: B-Spoke Systems
B-Spoke Systems is the UK’s largest independent distributor of HiStone EPOS hardware and also supplies Hisense commercial displays, with trade supply, UK-based support and showroom demonstrations for businesses across the UK and Ireland.
Looking for HiStone EPOS hardware? Browse our HiStone self-checkout kiosks, mobile tablet EPOS systems and all-in-one EPOS terminals, or contact B-Spoke Systems for trade supply across the UK and Ireland.
What an EPOS Hardware Distributor Actually Does
An EPOS hardware distributor sits between the manufacturer and the business that ends up using the equipment. It holds stock in the UK, prepares the hardware for the job it will do, and looks after it if something goes wrong. For many buyers, that’s the difference between a till that arrives ready to trade and a pallet of boxes that creates a week of work.
The role is often misunderstood. An EPOS hardware distributor isn’t the software company and it’s not the shop-fitter. It supplies the terminals, kiosks, handhelds, kitchen screens and monitors that your software runs on, and it supports the people who sell and install them.
B-Spoke Systems has done this since 2003 from Leicester. We’re the official UK distributor for HiStone, and you can see the full range on our EPOS hardware products page.
Distributor, reseller or manufacturer?
It helps to know who you’re dealing with. A manufacturer builds the units, usually overseas. A reseller sells complete systems to end users. An EPOS hardware distributor supplies the resellers, software houses and integrators, and in some cases the end customer directly.
- Manufacturer – designs and builds the hardware, with limited UK-specific support.
- EPOS distributor – holds UK stock, configures units, handles warranty and supports the trade.
- Reseller or software house – adds software, installation and training for the end customer.
What to Look for in an EPOS Hardware Distributor
Not every EPOS hardware distributor offers the same service. Some simply ship boxes. Others behave more like an extension of your own team. The points below are the ones that tend to matter once a project is under way.
UK stock and availability
Choosing an EPOS hardware distributor with stock held in the UK means you aren’t waiting on a shipment from overseas when a customer wants to go live. Ask where the stock is physically held and whether the range you need is actually on the shelf. Our warehouse in Leicester holds stock across the HiStone range, and we can hold buffer stock for larger rollouts.
Technical expertise
You want people who can answer a question about a touch panel, a printer port or a cash drawer without passing you to a call centre. Experienced technical staff save hours at the point where hardware meets software. Our about page explains who the team are and how long they have worked with this equipment.
Configuration and preparation
A capable EPOS hardware distributor will prepare units before they leave the building. That can include operating system installation, gold-disc imaging, software loading and peripheral testing. Done properly, a unit is unboxed on site, plugged in and working.
ISO9001 and consistent processes
ISO9001 certification doesn’t guarantee a perfect product, but it does show that processes are documented, checked and improved. For a business ordering dozens of units, consistency matters. B-Spoke has held ISO9001 certification for over 20 years.
Warranty, repairs and spares
Even with a good EPOS hardware distributor, hardware fails occasionally, and trading hours are expensive to lose. Ask who handles warranty claims, whether repairs are done in the UK and whether spares are held locally. Having one UK contact for faults is far simpler than dealing with an overseas factory.
A showroom you can visit
Screens, build quality and ergonomics are hard to judge from a datasheet. Our showroom in Leicester lets you handle the hardware, compare models side by side and talk through your requirements in person.
A genuine partner ecosystem
Hardware only works well when it suits the software. We work with ICRTouch, the company behind TouchPoint software, and we test our EPOS hardware with the software our customers actually use. A distributor with real software relationships can steer you away from poor combinations before they cost you money.
How the B-Spoke Process Works Step by Step
Every project is different, but most follow the same shape. The aim is to remove surprises, so that hardware arrives at each site as expected and your installers can get on with their job.
- Discuss the requirement – we talk through the type of business, number of sites, software and peripherals, and recommend suitable models.
- See the hardware – you can visit the showroom or arrange a conversation with our team before you commit.
- Confirm stock and quantities – we check UK availability and, for rollouts, agree buffer stock so replacements are never far away.
- Configure and test – units are built to your specification, with operating system installation, imaging, software loading and peripheral testing.
- Label and report – asset tagging and serial number reporting give you a clear record of what went where.
- Kit and ship – hardware can be kitted by site, or drop-shipped in plain packaging directly to your end customer.
- Support afterwards – UK warranty handling, repairs and spares remain available once the system is live.
This approach is explained further on our EPOS distribution and reseller programme page.
EPOS Hardware Distributor Benefits for Retailers and Hospitality
Retailers and hospitality businesses usually buy through a reseller, but the choice of EPOS hardware distributor behind that reseller still affects them. It influences how quickly equipment arrives, how robust it’s and how easily faults get resolved.
Retail sites generally need dependable all-in-one terminals, scales, self-checkout and good peripheral support. Our retail EPOS systems page shows how the hardware fits those environments, and our retail hardware guide covers the buying decisions in more detail.
Hospitality has its own demands. Spills, heat, speed and long shifts all put pressure on equipment, and kitchen display systems and handheld devices need to cope. See our hospitality EPOS systems page for the range, and our restaurant EPOS hardware guide for a practical overview.
- Faster go-live – pre-configured hardware means less time on site setting things up.
- Fewer compatibility problems – peripherals are tested before they reach you.
- Easier support – UK warranty and repair handling keeps downtime short.
- Room to grow – the same range covers tills, kiosks, handhelds and kitchen screens as you expand.
EPOS Hardware Distributor Benefits for Resellers and Software Houses
For the trade, an EPOS hardware distributor is a working partner rather than a one-off supplier. The right EPOS hardware distributor takes on the preparation and logistics so your engineers can concentrate on software, installation and customer relationships.
Our trade EPOS hardware for software houses service is built around that idea. Gold-disc imaging means every unit starts identical, which reduces support calls. Kitting by site makes multi-location rollouts easier to manage. Drop-shipping in plain packaging lets you send hardware straight to your customer without revealing your supplier.
- Consistent builds – the same image on every terminal, whichever site it ships to.
- Reduced handling – drop-shipping removes a step from your own warehouse.
- Traceability – serial number reporting and asset tagging make audits and support simpler.
- Rollout resilience – buffer stock covers failures and late changes during a deployment.
If you’re comparing suppliers, EPOS distribution done well should feel like having extra capacity in your own business.
Questions to Ask Any EPOS Hardware Distributor
Before you commit to an EPOS hardware distributor, a few direct questions will tell you a great deal. Whether you’re choosing us or someone else, these are worth asking.
- Where is the stock held? – UK warehouse stock behaves very differently from stock shipped to order.
- What preparation is included? – ask about imaging, software loading, peripheral testing and asset tagging.
- Who handles warranty? – find out where repairs take place and how spares are managed.
- Which software have you tested? – real experience with your software reduces risk.
- Can I see the hardware? – a showroom or demonstration unit is a good sign.
- How do you support rollouts? – look for buffer stock, kitting and clear reporting.
- What certifications do you hold? – ISO9001 shows documented, audited processes.
If payment cards are involved, it’s also sensible to check that the hardware and software combination supports your PCI compliance obligations. The PCI Security Standards Council publishes the standards that apply.
Why Businesses Choose B-Spoke as Their EPOS Hardware Distributor
As an EPOS hardware distributor, we’re a small, dedicated team, and that shapes how we work. Customers deal with people who know the products, understand the trade and answer the phone. We supply retailers, hospitality operators, pharmacies, software houses, resellers, IT providers and integrators across the UK and Ireland.
Our range includes all-in-one POS, self-checkout systems, mobile POS and kitchen display systems, alongside Hisense commercial displays and custom all-in-one PCs. As an EPOS hardware distributor, we pair that with UK stock, configuration and warranty support, and you have a single point of contact for the hardware side of any EPOS project.
EPOS Hardware Distributor Frequently Asked Questions
What is an EPOS hardware distributor?
An EPOS hardware distributor supplies tills, terminals, kiosks and related equipment to resellers, software houses and businesses. It typically holds UK stock, configures the hardware and provides warranty support. B-Spoke Systems is the official UK distributor for HiStone EPOS hardware.
Can I buy EPOS hardware directly from a distributor?
Yes, in many cases. We supply retailers, hospitality operators and pharmacies as well as the trade. Contact us with your requirements and we’ll recommend suitable models and explain how the hardware can be prepared for your software.
What does configuration involve?
Configuration can include operating system installation, gold-disc imaging, software loading and peripheral testing. Units can also be asset tagged and reported by serial number. The result is hardware that’s ready to install when it reaches your site.
Do you support software houses and resellers?
Yes. Our EPOS distribution service includes kitting by site, drop-shipping in plain packaging and buffer stock for rollouts. Details are on our reseller programme page.
Who deals with warranty and repairs?
As your EPOS hardware distributor, we handle UK warranty, repairs and spares, so you don’t need to deal with an overseas manufacturer. Having one contact for faults keeps downtime to a minimum.
How do I get in touch with B-Spoke Systems?
Call us on 0116 260 3100 or email sales@b-spokesystems.com. You can also use our contact page or arrange a visit to the Leicester showroom to see the hardware first-hand.
About B-Spoke Systems: B-Spoke Systems is a Leicester-based EPOS hardware distributor and the UK distributor for HiStone. Since 2003 our EPOS distribution service has supplied configured, tested EPOS hardware to retailers, hospitality operators, software houses and resellers across the UK. Resellers can find out more about EPOS distribution and trade terms.