Why Resellers Need the Right EPOS Distributor
For an EPOS reseller, the choice of EPOS distributor shapes almost every part of the business. It affects the products you can offer, the prices you can quote, how quickly you can deliver and how confidently you can support customers after installation. A good EPOS distributor behaves like an extension of your own team: holding stock so you do not have to, preparing hardware so your engineers spend less time on site, and answering technical questions when your customers need help.
B-Spoke Systems has worked with resellers since 2003. As the UK’s largest independent HiStone distributor, we combine a broad product range with in-house engineering, UK stock and a team that understands the realities of selling and supporting point-of-sale technology.
The HiStone Range You Can Resell
As a HiStone reseller you gain access to a complete portfolio of point-of-sale hardware, so you can meet almost any customer requirement from a single EPOS distributor.
All-in-One POS Terminals
Sleek, space-saving terminals that combine the PC, touchscreen and optional customer display. Explore the all-in-one POS range, including the HK788 and HK960U.
Box POS Systems and Monitors
Flexible, fanless PCs that pair with touch screen monitors for custom counter layouts. See our box POS systems.
Mobile POS
Rugged handhelds for order-at-table, line-busting and stock control. Browse our mobile POS systems.
Self-Checkout and Self-Order Kiosks
One of the fastest-growing product categories in UK retail and hospitality. View our self-checkout kiosk systems, including the HS150 and HK568MSC.
Kitchen Display Systems
Heat-resistant screens that replace paper tickets in commercial kitchens. See our kitchen display systems.
Scale POS Systems
Integrated weighing for delis, butchers, greengrocers and farm shops. View our scale POS systems.
Hisense Commercial Displays
Add digital signage, interactive displays and LED walls to your proposals with our Hisense commercial displays.
How Our EPOS Distributor Programme Supports Resellers
Becoming a reseller with B-Spoke Systems is about more than buying hardware at trade prices. Our EPOS distributor programme is designed to help you win more business and support customers efficiently.
- Trade pricing – competitive, consistent pricing that protects your margin.
- Rewards on HiStone purchases – earn points on qualifying HiStone purchases that can be exchanged for Hisense electrical goods. Ask your account manager for current details.
- UK stock – hardware held in our Leicester warehouse, ready for fast dispatch.
- Configuration services – imaging, BIOS settings, software loading and asset tagging before dispatch.
- Drop-shipping – delivery straight to your customer’s site in plain or branded packaging.
- Demo units – hardware for trade shows, customer demonstrations and proof-of-concept projects.
- Technical support – engineers who can help with specification, compatibility and troubleshooting.
- Account management – a dedicated contact who understands your business.
Why Choose B-Spoke Systems as Your EPOS Distributor?
There are several ways to source point-of-sale hardware, but very few combine distribution, engineering and support under one roof. Here is what makes B-Spoke Systems different as an EPOS distributor:
- Established in 2003 – more than twenty years of experience in the UK EPOS channel.
- More than 70,000 units supplied – a proven track record with partners across the UK and Ireland.
- ISO9001 certified for over 20 years – quality built into every process.
- 8,000 sq ft Leicester facility – stock, workshops and a showroom in one place.
- Software-neutral – we support your chosen software rather than competing with it.
- Long-standing partnerships – including our relationship with UK software developer ICRTouch.
You can read more in our article on two decades of ISO9001 excellence.
The Opportunity for EPOS Resellers
Demand for modern point-of-sale technology continues to grow across the UK and Ireland. Retailers are investing in self-checkout to manage staffing costs and shorten queues. Hospitality operators are adopting kitchen displays, handheld ordering and self-order kiosks to serve more guests with fewer mistakes. Many businesses are also replacing ageing tills to support cloud software, contactless payments and better reporting.
For resellers, that creates opportunities to sell complete solutions rather than individual boxes. Working with a reliable EPOS distributor means you can offer customers a full range of hardware, backed by dependable stock and support, while you focus on the software, installation and service that make up your core business.
To learn more about the sectors our partners serve, see our pages on retail EPOS systems and hospitality EPOS systems. Software houses can also read about our trade EPOS hardware for software houses.
Comparing EPOS Distributor Options
When comparing an EPOS distributor, it helps to look beyond the headline price. Consider how quickly stock arrives, whether hardware is tested before dispatch, how faults are handled and whether the team can answer technical questions. A slightly cheaper unit that arrives late, untested or without support can easily cost more once engineer time and customer goodwill are taken into account. We encourage every reseller to ask any prospective EPOS distributor about stock levels, configuration services, warranty processes and account management before committing. We are confident in how we compare, and we are always happy to answer those questions in detail. You are also welcome to visit Leicester, meet the team and see the facility for yourself before you decide.
How to Become a HiStone Reseller
Getting started with us is simple:
- Step 1: Apply – complete the trade application form on this page or call us on 0116 260 3100.
- Step 2: Introduction call – we learn about your business, your customers and your plans.
- Step 3: Account set-up – once approved, you receive trade pricing and a dedicated account manager.
- Step 4: Product training – we introduce the HiStone range and our configuration services.
- Step 5: Demo stock – arrange evaluation units to test with your software and show customers.
- Step 6: Start selling – order from UK stock and let our team handle staging and delivery.
Supporting Your Sales Process
Winning business is easier when you have a responsive EPOS distributor behind you. We help resellers throughout the sales cycle:
- Pre-sales advice – help choosing the right hardware for each opportunity.
- Proposal support – specifications, images and product descriptions for your quotes and website.
- Tender assistance – technical and compliance information for public and private sector tenders.
- Showroom visits – bring prospects to our Leicester showroom to see the hardware in action.
- Project planning – staged deliveries and kitting for multi-site rollouts.
After-Sales Support for Resellers
A good EPOS distributor stays involved after the sale. Our in-house technicians handle warranty claims, repairs and spare parts for the hardware we supply. Clear processes and UK-based support help you close tickets faster and keep your customers trading. For larger customers, we can agree spares holdings and swap-out arrangements to minimise downtime.
What Happens Behind the Scenes at Your EPOS Distributor
Resellers often ask what actually happens to an order once it reaches us. Understanding the process helps you set accurate expectations with your own customers.
When an order arrives, our operations team checks stock and allocates the hardware. If configuration is required, the equipment moves to our technical workshop, where engineers apply BIOS settings, load your approved software image, install drivers and connect peripherals for testing. Each device is then asset-tagged and its serial number recorded against your order, giving you a clear audit trail for warranty and support.
Finally, the hardware is packed, either per device or as complete site kits, and dispatched to you or directly to your customer. Throughout the process, your account manager can update you on progress. This level of preparation is what separates a full-service EPOS distributor from a simple box-shifter, and it is one of the main reasons resellers choose to work with us.
Serving Resellers Across the UK and Ireland
Our partners range from one-person businesses serving local shops and pubs to national organisations supporting large retail and hospitality chains. Wherever you are based, you can rely on the same service from your EPOS distributor in Leicester. Central England is an ideal location for nationwide logistics, allowing us to reach partners and their customers in England, Scotland, Wales, Northern Ireland and the Republic of Ireland quickly and cost-effectively.
We also understand that resellers in different regions face different markets. Coastal and tourist areas may need rugged hardware for seasonal hospitality, city-centre retailers may prioritise compact counters and self-checkout, and rural farm shops may need integrated scales. Our team can help you tailor your product range to the customers you serve.
Building a Long-Term Partnership
The most successful reseller relationships are built over years, not individual orders. We invest time in understanding each partner’s business, sharing roadmap information from HiStone and Hisense, and planning stock around upcoming projects. In return, our partners benefit from an EPOS distributor that knows their customers, anticipates their needs and treats their reputation as carefully as our own.
If you have worked with other suppliers in the past and found it hard to get answers, slow to receive stock or difficult to resolve faults, we would welcome the chance to show you a different approach. Many of our longest-standing partners joined us for exactly those reasons, and they have stayed because we deliver on our promises as an EPOS distributor every day.
Tips for Growing Your EPOS Reselling Business
Over the years we have watched many partners grow from small start-ups into established businesses. A few habits stand out:
- Standardise your hardware – a short list of proven models makes support simpler and quoting faster.
- Sell solutions, not boxes – combine terminals, kiosks, kitchen displays and signage into complete packages.
- Use configuration services – pre-staged hardware reduces engineer time and installation risk.
- Keep demo kit available – customers buy faster when they can see and touch the hardware.
- Plan for support – agree spares and replacement processes with your EPOS distributor in advance.
- Stay close to your distributor – share your pipeline so stock and pricing can be planned around your projects.
Reseller Frequently Asked Questions
Do I need a minimum order to become a reseller?
We work with resellers of all sizes. Talk to your account manager about the volumes you expect and we will agree terms that suit your business.
Can you deliver directly to my customers?
Yes. We can dispatch staged and configured hardware from our UK warehouse straight to your customer’s site, so you save on handling and installation time.
Which products can I resell?
You can resell the full HiStone EPOS range, including all-in-one POS, box POS, mobile POS, scale POS, kitchen display systems and self-checkout kiosks, as well as Hisense commercial displays and digital signage.
Do you support resellers in Ireland?
Yes. We supply resellers in both the UK and Ireland.
What makes a good EPOS distributor?
Look for UK stock, a broad product range, in-house configuration, reliable support and fair, consistent pricing. A good EPOS distributor should also understand how hardware and software work together.
Can I resell Hisense displays as well as HiStone hardware?
Yes. Our resellers can offer Hisense commercial displays, digital signage and interactive screens alongside the HiStone EPOS range.
Do you provide marketing materials?
Yes. We can supply product images, datasheets and descriptions that you can use in proposals and on your website.
Can new or small resellers apply?
Absolutely. We work with resellers of all sizes, from new start-ups to established national businesses, and we are happy to help newer partners get started.
How long does it take to open an account?
Once we receive your application and have had an introductory conversation, accounts can usually be set up quickly. Your account manager will confirm your trade terms, explain how to order and arrange any demo equipment you need to get started.
Can you support large multi-site projects?
Yes. We regularly help partners with staged rollouts, preparing site kits in advance and scheduling deliveries to match installation plans across the UK and Ireland.
How do the reward points work?
Qualifying HiStone purchases earn points that can be exchanged for Hisense electrical goods. Your account manager can explain current terms and which products qualify.
Partner With a Trusted EPOS Distributor
If you are looking for a dependable EPOS distributor for HiStone hardware in the UK or Ireland, we would love to hear from you. Complete the application form on this page, call 0116 260 3100 or email sales@b-spokesystems.com. You can also browse our full range of EPOS hardware products or learn more about B-Spoke Systems.
EPOS Hardware Backed by EPOS Distribution Expertise
Our reseller programme covers the full range of HiStone EPOS hardware, from all-in-one terminals to kiosks, handhelds and kitchen displays. As a long-standing EPOS hardware distributor, we combine stock, configuration and UK support in one EPOS distribution service. Read more in our guide to EPOS distribution in the UK.