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Who are HiStone and how are we working with them?

08 Nov 2023

Who are HiStone? HiStone is a specialist manufacturer of EPOS terminals, kiosks and mobile POS.

B-Spoke Systems Ltd are proud to be a UK distributor of HiStone EPOS products including self-checkout POS systems.  Based in Qingdao, China, HiStone (previously a subsidiary of Hisense) are manufacturers of all-in-one point of sale (POS) systems, box point of sale (POS) systems, mobile point of sale (POS) systems, self-checkout point of sale (POS) systems and scale point of sale (POS) systems. We have supplied HiStone EPOS products to our customers for over a decade and we’re now incredibly excited to be able to bring the full range of EPOS products to Leicestershire and the East Midlands as a UK distributor of HiStone EPOS systems.

HiStone has been a leading player in the world of commercial electronic products for over three decades and we believe that their electronic point of sale products are the best in the world. From the design to the manufacturing quality, we have always been impressed by their POS solutions and proud to supply them to our customers.

We provide HiStone EPOS solutions throughout Leicester, Leicestershire and the East Midlands. We’re based in Leicester and we’re happy to arrange a demonstration of any of the HiStone EPOS products in our showroom in the East Midlands.  

Browse our website to see what EPOS solutions we offer for retail, hospitality and self-checkout. Please contact our office in Leicester for further information or to discuss which EPOS system would best suit your business. 

Who are HiStone and how B-Spoke Systems works with them

B-Spoke Systems is the UK’s largest independent distributor of HiStone EPOS hardware and also supplies Hisense commercial displays, with trade supply, UK-based support and showroom demonstrations for businesses across the UK and Ireland.

Looking for HiStone EPOS hardware? Browse our HiStone self-checkout kiosks, mobile tablet EPOS systems and all-in-one EPOS terminals, or contact B-Spoke Systems for trade supply across the UK and Ireland.

What the UK Partnership Means for HiStone EPOS Buyers

Knowing where a manufacturer sits is useful, but most buyers want to know what it changes day to day. As the official UK distributor, B-Spoke Systems puts HiStone EPOS within easy reach of UK and Irish businesses, without the lead times and complications of dealing directly with a factory in Qingdao.

In practice, that comes down to a handful of things you can rely on.

  • Local stock – HiStone EPOS terminals are held in our Leicester warehouse, so you’re buying from UK stock rather than waiting on an overseas order.
  • Configuration – we can install the operating system, load your software and test peripherals before anything ships.
  • UK warranty and repairs – warranty handling, repairs and spares are managed here in the UK, so a fault is a conversation with a local team.
  • Showroom – you can see and handle the range in person at our Leicester showroom.
HiStone EPOS all-in-one terminal

Ready-to-Deploy HiStone EPOS Terminals

Buyers often underestimate the time spent preparing terminals for a site, and unboxing dozens of units to set each one up by hand is rarely a good use of anyone’s day. Our configuration service is designed to remove that work. We can build a gold-disc image, deploy it across every unit, load your software and test each connected peripheral.

HiStone EPOS units can also be asset tagged, with serial numbers reported back to you. For multi-site projects we can kit by site, so each location receives exactly what it needs. Where it suits, we can drop-ship in plain packaging directly to end customers, and we can hold buffer stock to support a rollout.

The HiStone EPOS range covers the main EPOS hardware formats you’re likely to need, all available from our EPOS hardware products page.

  • All-in-one terminals – the familiar counter-top choice, see all-in-one POS solutions.
  • Box POS – a compact base unit paired with your preferred screen.
  • Self-checkout and self-order kiosks – for customer-operated ordering and payment.
  • Mobile and handheld POS – for staff who work away from the counter.
  • Kitchen display systems – for order flow in the kitchen.
  • Touch screen monitors and scale POS – for flexible counters and weighed goods.
HiStone EPOS self-service kiosk

HiStone EPOS in Retail and Hospitality

HiStone EPOS is built as a specialist range rather than a generic computer sold as a till, and it suits two sectors especially well. In retail, shops need dependable counter terminals, and some need scale POS for weighed products. Our retail EPOS page covers typical set-ups, and our guide to choosing EPOS hardware is a good starting point if you’re comparing options.

In hospitality, the picture is different. Restaurants, cafes and bars tend to need a mix of counter terminals, handheld devices for table service and kitchen display systems to move orders through the pass. Self-order kiosks add another option for busy venues. See our hospitality EPOS page, and for software pairings read restaurant EPOS hardware with HiStone and ICRTouch.

Pharmacies are another sector where we supply HiStone EPOS, and the same principles apply: dependable terminals, tested before they arrive. Whichever sector you work in, matching the form factor to how staff and customers actually use it matters more than any single specification.

HiStone EPOS range in the Leicester showroom

How Resellers Access HiStone EPOS Through B-Spoke

If you sell EPOS systems to your own customers, you don’t need to buy in one-off batches from overseas. Our EPOS distribution programme gives resellers, IT providers and integrators a UK route to HiStone EPOS, with stock, preparation and support handled locally.

Software houses are well served too. Our trade EPOS hardware for software houses offer means your software can be loaded and tested before hardware reaches the customer. That makes installation days quicker and more predictable.

Typical HiStone EPOS reseller requirements we support include:

  • Imaging and software loading – a standard build applied to every unit.
  • Kitting by site – one consignment per location, labelled and ready.
  • Buffer stock – units held back so a rollout doesn’t stall.
  • Drop-shipping – plain-packaged delivery straight to your customer.
  • Spares and repairs – UK handling if a unit needs attention later.

As a long-standing EPOS distributor, we have supplied hardware since 2003 and hold ISO9001 certification. You can read more about us on our about page. We also work alongside ICRTouch and its TouchPoint software, which is useful if you need a software and hardware pairing.

If you’re planning a project, the earlier you involve us the better. Tell us the number of sites, the software you’ll run and the peripherals involved, and we can suggest a sensible build, stock plan and delivery approach for your HiStone EPOS order.

HiStone EPOS Frequently Asked Questions

Who makes HiStone EPOS hardware?

HiStone is a specialist EPOS manufacturer based in Qingdao, China. It was previously part of Hisense. B-Spoke Systems is its official UK distributor.

Can I buy HiStone EPOS in small quantities?

Our focus is trade supply to retailers, hospitality operators, pharmacies, software houses and resellers across the UK and Ireland. Contact us with your requirements and we’ll advise on the best way to proceed.

Do you configure terminals before delivery?

Yes. We can install the operating system, apply a gold-disc image, load software, test peripherals, asset tag units and report serial numbers before dispatch.

Who handles warranty and repairs?

HiStone EPOS warranty handling, repairs and spares are managed in the UK by B-Spoke Systems, so you deal with a local team rather than an overseas manufacturer.

Can I see HiStone EPOS before I buy?

Yes. Our Leicester showroom lets you see the range in person. Details are on our showroom page.

How do I get started with HiStone EPOS?

Call us on 0116 260 3100, email sales@b-spokesystems.com or use our contact page. We’ll talk through your requirements, whether you’re a reseller, software house, integrator or VAR.

About B-Spoke Systems: B-Spoke Systems is a Leicester-based EPOS hardware distributor and the UK distributor for HiStone. Since 2003 our EPOS distribution service has supplied configured, tested EPOS hardware to retailers, hospitality operators, software houses and resellers across the UK. Resellers can find out more about EPOS distribution and trade terms.