Our ICRTouch partnership means HiStone hardware and ICRTouch software work together out of the box.
We recently hosted Tony Franklin, ambassador for ICRTouch, at the B-Spoke HQ HiStone Showroom in Leicester. As the official UK distributor of HiStone POS, Stuart Packwood had a productive discussion with Tony Franklin, ICRTouch ambassador about our ongoing partnership and the future of EPOS solutions. We also will be working to showcase ICRTouch software on HiStone EPOS and kiosks at the EuroCIS 2025 show in Düsseldorf.
Why our ICRTouch partnership matters
B-Spoke Systems is the UK’s largest independent distributor of HiStone EPOS hardware and also supplies Hisense commercial displays, with trade supply, UK-based support and showroom demonstrations for businesses across the UK and Ireland.
Looking for HiStone EPOS hardware? Browse our HiStone self-checkout kiosks, mobile tablet EPOS systems and all-in-one EPOS terminals, or contact B-Spoke Systems for trade supply across the UK and Ireland.
Seven Ways Our ICRTouch Partnership Delivers Better EPOS
Our ICRTouch partnership is built around a simple goal: making it easy for dealers and their customers to run ICRTouch software on reliable HiStone hardware. Here are seven ways the partnership delivers better results in practice.
1. Accredited Hardware
HiStone hardware is accredited for use with ICRTouch software. Dealers can recommend it knowing that drivers, printers and peripherals will behave as expected, without lengthy testing of their own.
2. Pre-Configured Devices
Our Leicester workshop prepares devices before dispatch, setting BIOS options, installing drivers and, where agreed with the dealer, loading software images. Equipment arrives ready to install, saving time on site.
3. Tested Peripherals
Receipt printers, kitchen printers, cash drawers, scanners and customer displays are tested with the terminals so that complete systems work together from day one.
4. UK Stock
Dealers can quote with confidence because hardware is held in our Leicester warehouse, with most stock items dispatched the next working day.
5. Technical Collaboration
Through our ICRTouch partnership, our technical team maintains close contact with ICRTouch so that compatibility questions can be answered quickly and new hardware can be assessed as it arrives.
6. Showroom Demonstrations
Dealers can bring customers to our Leicester showroom to see ICRTouch software running on HiStone terminals, handhelds, kiosks and kitchen screens.
7. Responsive Support
When issues arise, our engineers understand both the hardware and how it’s used with the software, helping dealers resolve problems quickly and keep customers trading.
Typical ICRTouch and HiStone Set-Ups
Our ICRTouch partnership supports a wide variety of installations. Here are some typical examples.
Pub or Bar
- Two or three all-in-one HiStone terminals at the bar running ICRTouch software.
- Handhelds for table service in the dining area and beer garden.
- A kitchen display or kitchen printer for food orders.
- Receipt printers and cash drawers at each till point.
Restaurant
- Terminals at service stations near the dining room.
- Handhelds for order-at-table and pay-at-table.
- Kitchen display systems at each preparation section and the pass.
- Bar printers or screens for drinks orders.
Café or Coffee Shop
- A single compact terminal with customer display.
- A barista or kitchen screen.
- An optional countertop self-order kiosk for busy periods.
Retail Store
- All-in-one terminals with scanners and receipt printers.
- Scale POS for weighed goods where needed.
- Handhelds for stock checks and queue-busting.
How the ICRTouch Partnership Works for Dealers
For ICRTouch dealers, the partnership translates into a straightforward process from first enquiry to ongoing support. Understanding each stage helps dealers plan projects and set accurate expectations with their customers.
Specification
The process begins with a conversation about the customer’s business: the type of venue or store, the number of tills and service points, the layout and the features they need from ICRTouch software. Our team recommends suitable HiStone terminals, handhelds, kitchen screens, kiosks and peripherals, explaining the options clearly so dealers can present a confident proposal.
Quotation
Dealers receive a clear quotation with trade pricing, configuration options and delivery timescales. For larger projects, we can provide staged pricing and delivery schedules to match installation plans across multiple sites.
Evaluation
Where a dealer or customer wants to test before committing, we can provide evaluation units. This is particularly useful for new hardware models or for dealers introducing HiStone to their range for the first time.
Preparation
Once the order is confirmed, our workshop prepares the hardware. Devices are inspected, configured, tested with their peripherals and asset-tagged. Where dealers provide software images or configuration requirements, we apply them consistently across every unit.
Delivery
Hardware is packed by site or till point and delivered to the dealer or directly to the customer’s premises, in plain or branded packaging as required. Clear labelling makes installation quick and reduces the chance of devices being mixed up between sites.
Installation
Because devices arrive ready to use, the dealer’s engineers can focus on connecting equipment, loading final menus and data, and training staff. Installations that might once have taken a full day can often be completed much faster.
Ongoing Support
After go-live, our technical team remains available to help dealers with hardware questions, warranty claims and repairs. Spare parts are held in Leicester, and serial number records make it quick to identify devices and their configuration history.
Benefits for End Users
While the ICRTouch partnership is designed around dealers, the ultimate beneficiaries are the businesses using the system every day. End users gain:
- Faster installations with less disruption to trading.
- Reliable everyday operation, because hardware has been tested with the software.
- Consistent hardware across tills, handhelds and kitchen screens, which simplifies training.
- Quick resolution of faults, thanks to UK stock, spare parts and knowledgeable support.
- A modern, professional look at the counter and throughout the venue.
Looking to the Future Together
Technology in hospitality and retail continues to evolve, with self-service, mobile ordering, kitchen automation and cloud reporting all growing in importance. Our ICRTouch partnership means we can plan together for these changes, assessing new HiStone hardware as it becomes available and making sure it works well with ICRTouch software. Conversations like the one we held with Tony Franklin at our Leicester showroom are an important part of that process, giving both sides the chance to share feedback and ideas.
We’re committed to continuing to invest in stock, people and processes so that ICRTouch dealers and their customers can rely on us for many years to come.
About ICRTouch
ICRTouch is a UK-based developer of EPOS software, best known for its TouchPoint platform, which is used by hospitality and retail businesses of all sizes. ICRTouch works through a network of approved dealers who sell, install and support the software for end users. That dealer model means hardware partners play an important role: dealers need terminals, handhelds and peripherals they can rely on, supplied by a partner who understands the software. You can find out more on the ICRTouch website.
About HiStone
HiStone manufactures commercial-grade point-of-sale hardware, including all-in-one terminals, box POS systems, mobile devices, self-service kiosks, kitchen display systems and scale POS. The range combines reliable, fanless designs with modern styling and supports Windows, Linux and Android. As the UK distributor, B-Spoke Systems holds HiStone stock in Leicester and prepares hardware before dispatch.
Why Hardware and Software Partnerships Matter
A point-of-sale system is only as reliable as the weakest link between hardware and software. A driver that doesn’t quite work, a printer that occasionally fails to cut or a handheld that drops its connection can cause frustration out of all proportion to the size of the problem. When hardware suppliers and software developers work closely together, those issues are identified and resolved before they reach customers.
That’s the thinking behind our partnership with ICRTouch. By testing hardware with the software, sharing feedback and planning for new products together, we reduce the risk of problems on site and give dealers a platform they can recommend with confidence.
Supporting New ICRTouch Dealers
If you’re a new ICRTouch dealer, or an established dealer considering HiStone hardware for the first time, we can help you get started. We offer:
- Product introductions – an overview of the HiStone range and which models suit which customers.
- Evaluation units – hardware to test with your own configurations before you recommend it.
- Trade pricing – consistent pricing that protects your margin.
- Showroom visits – a place to demonstrate complete solutions to prospective customers.
- Configuration services – devices prepared before delivery to save time on site.
- Technical support – a team that understands both hardware and software.
Find out more on our trade EPOS hardware and HiStone reseller pages.
Recognition From ICRTouch
Our work with ICRTouch dealers was recognised when B-Spoke Systems was named Technology Partner of the Year at the iTouchie Awards. You can read more about that award in our article on the iTouchie Awards. The recognition reflects the effort our whole team puts into supporting dealers and their customers every day.
Hospitality and Retail Resources
For more information about how ICRTouch software and HiStone hardware work together in different environments, see our pages on hospitality EPOS systems and retail EPOS systems, or read our guide to restaurant EPOS hardware with HiStone and ICRTouch.
The Hardware Range Available to ICRTouch Dealers
Dealers working with us can choose from a full range of HiStone hardware, all available from UK stock:
- All-in-one POS terminals – compact touchscreen tills for bars, counters and service stations. Browse our all-in-one POS range.
- Box POS systems – flexible PCs for custom layouts and multi-screen installations. See our box POS systems.
- Mobile POS – handhelds for table service, queue-busting and events. View our mobile POS systems.
- Kitchen display systems – screens that replace paper tickets. Explore our kitchen display systems.
- Self-service kiosks – self-order and self-checkout terminals. See our self-checkout kiosk systems.
- Scale POS – integrated weighing for fresh-food retail. View our scale POS systems.
- Touch screen monitors – for box PCs and customer displays. See our touch screen monitors.
Alongside the HiStone range, dealers can also offer Hisense commercial displays for menu boards, promotions and digital signage, creating complete solutions from a single supplier.
Quality You Can Rely On
Every device supplied through our partnership is prepared under our ISO9001-certified quality management system, which we have maintained for more than twenty years. Documented processes for inspection, configuration, testing and dispatch mean dealers receive the same high standard on every order, whether it’s a single replacement terminal or a nationwide rollout. Learn more about B-Spoke Systems or browse our full range of EPOS hardware products.
A Partnership Built on Shared Values
What makes the relationship between B-Spoke Systems and ICRTouch work so well is a shared set of values. Both businesses care about reliability, about supporting dealers properly and about making technology easier for the hospitality and retail businesses that depend on it every day. Both understand that a point-of-sale system is mission-critical: when it stops, trading stops.
That shared outlook shapes everything from how we test new hardware to how we respond when a dealer needs help on a busy Friday night. It also means we approach new opportunities together, whether that’s a large event, a multi-site rollout or the introduction of a new product category such as self-order kiosks.
Planning a Project With ICRTouch and HiStone
If you’re planning a new installation, a few early decisions make the project smoother. Agree the number and type of devices for each site, confirm network and power requirements, decide whether kitchen screens or printers will be used in each preparation area and plan when staff training will take place. Share this information with us early, and we can reserve stock, prepare devices and schedule deliveries to match your installation dates.
For multi-site projects, a pilot installation at one site is often worthwhile. It allows the dealer, the customer and our team to confirm the configuration, refine the process and create a template that can then be rolled out quickly and consistently across every remaining location.
What Customers Say Matters Most
When we talk to hospitality and retail businesses using ICRTouch software on HiStone hardware, a few themes come up again and again. They value speed at the till, especially during the busiest hours. They value reliability, because every minute of downtime costs money. And they value having someone to call who understands the system and can help quickly. Our partnership is designed to deliver all three, through tested hardware, careful preparation and responsive support from a UK team.
If you would like to discuss a project or arrange a demonstration, please get in touch. We would be delighted to show you how ICRTouch software and HiStone hardware can work together in your business or for your customers.
Questions Dealers Often Ask
Over the years, ICRTouch dealers have asked us many questions about working with HiStone hardware. Here are some of the most common, along with our answers.
Which HiStone terminals are most popular with ICRTouch dealers?
All-in-one terminals are the most popular choice for bars, counters and service stations, thanks to their compact design and simple installation. Handhelds and kitchen display systems are increasingly common in hospitality, and self-order kiosks are growing quickly in quick-service and café environments.
Can you load our software image before delivery?
Yes. Many dealers supply a standard image or configuration requirements, and our technicians apply them consistently across every unit before dispatch. This saves significant time on site, especially for multi-site rollouts.
What happens if a device fails?
Contact our technical team with the serial number and a description of the issue. We’ll help diagnose the problem and, where needed, arrange repair or replacement under warranty. Spare parts are held in Leicester to minimise downtime.
Can you deliver directly to our customers?
Yes. We regularly drop-ship configured hardware to end-user sites across the UK and Ireland, in plain or branded packaging, so the delivery reflects your business rather than ours.
Do you provide training on the hardware?
Yes. We can provide product training for your technical and sales teams, either at our Leicester facility or remotely, covering installation, configuration, peripherals and common troubleshooting steps.
How do we open a trade account?
Call 0116 260 3100, email sales@b-spokesystems.com or contact us online. Our team will discuss your requirements and set up trade pricing and access to our services.