Most software houses didn’t get into EPOS to unbox hardware. But somebody has to: open the box, install the image, set the network, test the printer, label it and get it to site. When you’re onboarding ten new customers a month, that somebody becomes a full-time job.
We do that job for a lot of software houses. Here’s how it works and why it might suit you.
One consistent hardware platform
Support gets easier when every customer is on the same kit. The HiStone range gives you one family of terminals across Windows, Linux and Android, from 15.6″ all-in-ones to Android tills, mobile tablets, box PCs, kitchen screens and self-service kiosks. Your support team learns one set of drivers and one set of quirks.
If your software runs on Windows, the HK568 / HK568U and HK578 / HK578U are the workhorses. On Android, look at the HK566Q. If your customers bring their own screens, the fanless HK600 / HK600U box PC sits under the counter and drives up to two HDMI displays.
Gold-image once, deploy everywhere
Send us your master image and we’ll put it on every terminal before it leaves Leicester. We can also:
- Load site-specific settings and network details
- Test the receipt printer, cash drawer, scanner and customer display with your software
- Run firmware updates so units arrive on the current version
- Asset-tag each serial and send you a list for your records
When the box arrives on site, your engineer plugs it in and it’s ready.
Kitting and drop-shipping
For a multi-site rollout we can pack a kit per site (terminals, printers, drawers, scanners) and deliver straight to each location. If you’d rather your customer didn’t see our name, we’ll drop-ship in plain packaging.
Quotes your sales team can build themselves
Your sales team can price a full system in our EPOS configurator and send it to us. The notes box is where you tell us about imaging, delivery dates and site details. We usually come back with a priced quote within one working day.
Support that doesn’t land back on your desk
Hardware faults go to us, not your helpdesk. Your engineers log them in the Technical Portal, check a serial and warranty status, and get a job reference straight away. Repairs and warranty work are handled by our own team in Leicester, with spare parts held in the UK.
Tested with real EPOS software
We test our hardware with the software our customers run, including ICRTouch TouchPoint. If your software has particular requirements, such as a specific Windows build, serial ports or a customer display, tell us and we’ll check before you commit.
Trade only
We supply the trade: resellers, software houses and VARs. Your customers stay your customers.
Getting started
- Register for a partner account.
- Talk to us about your software, your typical customer and your rollout plans. Call 0116 260 3100 or contact us.
- Agree a test build with our team before your first rollout.
There’s more on our trade EPOS hardware for software houses page.