The HiStone HK960 (Era) is a powerful all-in-one EPOS terminal for busy retail and hospitality counters.
HiStone ERA HK960 availability
B-Spoke Systems is the UK’s largest independent distributor of HiStone EPOS hardware and also supplies Hisense commercial displays, with trade supply, UK-based support and showroom demonstrations for businesses across the UK and Ireland.
Looking for HiStone EPOS hardware? Browse our HiStone self-checkout kiosks, mobile tablet EPOS systems and all-in-one EPOS terminals, or contact B-Spoke Systems for trade supply across the UK and Ireland.
HiStone HK960 at a Glance
The HiStone HK960 (also known as the HiStone Era) is a premium all-in-one EPOS terminal designed for busy retail and hospitality counters. It combines an 11th generation Intel Core i3 processor, a 15-inch Full HD capacitive touchscreen and a rich set of ports in a stylish metallic housing. The HiStone HK960 can be configured with a second display, an integrated fingerprint reader, a magnetic stripe reader and RFID, so it adapts to many different types of business.
- Processor – Intel Core i3-1115G4E, 2.2GHz up to 3.9GHz.
- Memory – 4GB, expandable up to 16GB.
- Storage – M.2 SATA, 64GB up to 256GB.
- Main display – 15-inch Full HD true-flat capacitive touchscreen.
- Customer display – optional 10.1-inch second screen or 2×20 VFD.
- Connectivity – dual Gigabit LAN, dual-band Wi-Fi, USB, serial and HDMI.
- Operating system – Windows 10 or Linux.
Why Choose the HiStone HK960?
Performance for Demanding Software
Modern EPOS software does far more than ring up sales. Loyalty, stock control, kitchen routing, integrated payments and reporting all run at the same time. With an 11th generation Intel processor and up to 16GB of memory, the HiStone HK960 handles demanding applications smoothly, even at peak times.
A Premium Look at the Counter
The metallic finish and slim profile of the HiStone HK960 suit modern shops, bars and restaurants where the counter is part of the customer experience. Cables are routed neatly through the stand, keeping the counter tidy.
Flexible Stand and Configuration
The adjustable stand lets staff position the screen at a comfortable angle, and the optional customer display faces the customer to show items, prices and promotions. Optional peripherals mean the terminal can be configured exactly as needed.
Built for Busy Environments
The true-flat touchscreen is easy to clean and resistant to spills, while commercial-grade components are designed for long trading hours.
HiStone HK960 for Retail
In retail, the HiStone HK960 handles scanning, payments, returns and stock look-ups from a single screen. Serial and USB ports connect barcode scanners, receipt printers, scales and cash drawers, and dual cash drawer support suits busy tills. The optional MSR and RFID readers can be used for staff log-ins, loyalty cards and gift cards. For more on retail hardware, see our retail EPOS systems page.
HiStone HK960 for Hospitality
In restaurants, pubs, bars and cafés, the HiStone HK960 works as a fast front-of-house terminal. Network printing sends orders to kitchen and bar printers, while integration with kitchen display systems keeps the kitchen in step with the dining room. Add mobile POS systems for order-at-table. Visit our hospitality EPOS systems page or read about restaurant EPOS hardware with HiStone and ICRTouch.
Software Compatibility
The HiStone HK960 runs Windows 10 or Linux, so it supports a wide range of UK EPOS software. We work closely with partners such as ICRTouch, and we can load and test your software before the terminal ships. Software houses can supply a gold image for us to deploy across every unit, so each HiStone HK960 arrives identical and ready to trade.
Understanding the Specification
Specification sheets can be hard to compare, so here’s what the key figures mean in practice.
Processor
The Intel Core i3-1115G4E is a dual-core, four-thread processor from Intel’s 11th generation, designed for embedded and commercial devices. It offers a big step up from the low-power Celeron and Atom processors found in many entry-level terminals, which means faster start-up, quicker searches and smoother performance when several applications are open.
Memory and Storage
Memory affects how many tasks the terminal can handle at once. 4GB suits lean Linux installations and simple software, while 8GB or 16GB is better for Windows-based EPOS with integrated payments, loyalty and back-office tools. M.2 SATA solid-state storage gives fast boot times and reliable performance, with capacities from 64GB to 256GB.
Display
The 15-inch Full HD screen shows menus and product grids clearly, and the true-flat capacitive touch surface responds quickly to light taps. The flat glass front has no raised edges, so there’s nowhere for dirt and liquids to collect.
Customer Display Options
A 10.1-inch customer screen can show items, totals, promotions and loyalty messages, while a 2×20 VFD is a cost-effective way to display prices clearly. Both help customers check their transaction at the counter.
Network and Wireless
Dual Gigabit LAN ports allow separate networks for EPOS and payments, or a wired connection with a backup. Dual-band Wi-Fi supports both 2.4GHz and 5GHz networks for flexible installations.
Power and Environment
The terminal uses a 24V 120W power supply and is designed for normal indoor trading environments. Powered USB and a 24V output can power selected peripherals, reducing the number of separate power supplies on the counter.
Ports and Peripherals
One of the strengths of the HiStone HK960 is its rich I/O panel. It includes USB ports (including powered USB), RJ50 serial ports, dual Gigabit LAN, an RJ11 cash drawer port supporting two drawers, HDMI, USB Type-C and audio. That makes it easy to connect a full set of peripherals without adapters.
- Receipt printer – a separate 80mm thermal printer connects via USB, serial or LAN.
- Barcode scanner – handheld or presentation scanners via USB or serial.
- Cash drawers – one or two drawers via the RJ11 port.
- Customer display – optional 10.1-inch screen or VFD.
- Scales – connect via serial for weighed goods.
HiStone HK960 vs Other All-in-One Terminals
Our all-in-one POS range includes models for every budget. The HiStone HK960 sits at the premium end, offering more processing power, more memory headroom and a more refined design than entry-level terminals. For simpler applications or tighter budgets, models such as the HK578 may be a better fit. Our team can help you compare options.
Configuration and Delivery
As an ISO9001-certified distributor, we prepare every HiStone HK960 in our Leicester workshop. Services include operating system installation, software imaging, peripheral testing, asset tagging and serial number reporting. For resellers and software houses, we can kit orders by site and drop-ship directly to the end customer. Find out more about our trade EPOS hardware services.
Caring for Your Terminal
- Clean the screen regularly with a soft cloth and suitable cleaner.
- Keep vents clear so the terminal can cool effectively.
- Install updates for your EPOS software and operating system.
- Use surge protection to guard against power spikes.
Who Is the HiStone HK960 For?
The HiStone HK960 is a good fit for businesses that want a premium, reliable terminal with plenty of performance headroom. Typical users include fashion and lifestyle retailers, delis and farm shops, independent pharmacies, busy bars and pubs, restaurants with complex menus and hotel outlets. Multi-site operators also choose it as a standard terminal because one model can serve shops, bars and restaurants across the estate.
Fashion and Lifestyle Retail
In fashion stores, the counter is part of the brand. The refined design of the HiStone HK960 complements modern store fits, while the optional customer display can show promotions and loyalty offers during each transaction.
Bars and Pubs
Speed matters on a busy night. The responsive touchscreen and fast processor keep drinks orders moving, and dual cash drawer support allows two staff members to work from one terminal.
Restaurants and Cafés
Restaurants rely on fast order entry, table management and kitchen routing. The HiStone HK960 handles these tasks easily and connects to kitchen printers or screens over the network.
Pharmacies and Specialist Retail
Pharmacies and specialist shops often run additional software alongside the till. The memory and processing headroom of the HiStone HK960 make it easy to run several applications at once.
Planning Your Counter
Before ordering, it’s worth thinking about how the terminal will be used day to day. Consider where the operator stands, where customers approach, how cables will be routed and where the printer, scanner and cash drawer will sit. Measure the counter and check that there’s enough space for the stand and any customer display. If you’re replacing older equipment, list every peripheral you need to connect so that the right ports and cables are available on installation day.
Total Cost of Ownership
A premium terminal can cost less over its working life than a cheaper alternative. Reliable components reduce downtime and repairs, while performance headroom means the terminal continues to run new software versions smoothly for years. Standardising on one model across all sites also simplifies spare parts, training and support.
Security and Staff Access
The optional fingerprint reader, magnetic stripe reader and RFID support give flexible options for staff log-ins. Individual log-ins help managers track activity, reduce errors and protect against unauthorised discounts or refunds. Combined with integrated card payments, which keep card data separate from the EPOS software, this helps keep the till secure.
Upgrades and Future-Proofing
Memory can be expanded up to 16GB and storage up to 256GB, giving room for future software updates and additional applications. The rich I/O panel means you can add new peripherals as your business changes, such as a scale for weighed goods or an additional printer for a new kitchen section. This flexibility helps protect your investment for years to come.
Installation Tips
- Plan cable routes before the engineer arrives to keep the counter tidy.
- Test peripherals with your software in advance.
- Train staff on log-ins, refunds and end-of-day procedures before go-live.
- Keep spares of consumables such as receipt rolls close to the till.
- Record serial numbers for warranty and support purposes.
Warranty and Support
Every terminal we supply is backed by a manufacturer warranty, and our UK-based technical team handles advice, repairs and spare parts. Because we hold stock in Leicester, replacement units and parts can be dispatched quickly, helping you keep trading.
HiStone HK960 Compared With the Previous Generation
Earlier HiStone terminals used lower-power processors that were ideal for simple tills but could feel slow with modern software. The HiStone HK960 moves to an 11th generation Intel Core i3, giving noticeably faster performance for searches, reports and integrated payments. Its true-flat Full HD screen is sharper than older 1024 x 768 displays, and the expanded I/O panel removes the need for USB hubs and adapters. For businesses upgrading from older equipment, the HiStone HK960 offers a clear step forward in speed, clarity and connectivity while keeping a familiar all-in-one design that staff will recognise immediately.
HiStone HK960 Frequently Asked Questions
Which operating systems does the HiStone HK960 support?
The HiStone HK960 supports Windows 10 and Linux. Check with your software provider which platform they recommend.
Can I add a customer display?
Yes. The HiStone HK960 can be supplied with an optional 10.1-inch customer display or a 2×20 VFD.
Does the HiStone HK960 have a built-in printer?
No. It’s designed to work with a separate 80mm thermal printer, which gives you more flexibility over printer choice and position.
Is the HiStone HK960 suitable for hospitality?
Yes. It’s well suited to restaurants, pubs, bars and cafés, as well as retail stores.
Can I see the HiStone HK960 before buying?
Contact us to arrange a demonstration of the HiStone HK960 at our Leicester showroom. We welcome businesses, resellers and software houses.
Can the HiStone HK960 be wall or pole mounted?
The HiStone HK960 is designed to sit on its own adjustable counter stand, which suits most installations. If you have an unusual counter layout or need a specific mounting arrangement, talk to our team and we’ll recommend the best option, including alternative terminals designed for flexible mounting.
How do I get a quote?
Call 0116 260 3100, email sales@b-spokesystems.com or contact us online. You can also view the full HK960U product page.
About B-Spoke Systems: As an ISO9001-certified EPOS hardware distributor, B-Spoke Systems supplies HiStone terminals, kiosks, handhelds and kitchen displays from stock in Leicester. Our EPOS distribution team configures and tests every unit before it ships. Browse our EPOS hardware range or read about EPOS distribution for resellers and software houses.