EPOS terminals are built to last, but they do not last forever. An ageing till slows service, frustrates staff and can leave you exposed on security. Here are eight signs it’s time to replace your EPOS terminal.
1. The operating system is out of support
Standard editions of Windows 10 reached end of support in October 2025. Terminals that cannot move to Windows 11 stop receiving regular security updates, which matters when they sit on the same network as your card payments. Current HiStone Windows terminals such as the HK788, HM628N and HM638N ship with Windows 11 LTSC as standard.
2. The touch screen is slow or inaccurate
Missed taps and ghost touches cost time and cause errors. Modern capacitive screens are far more responsive than older resistive panels.
3. Your software has outgrown the hardware
EPOS software keeps adding features. If updates make your till sluggish, it needs more processor and memory – the HK568 offers options up to Intel Core i5 and 16GB RAM.
4. Ports and peripherals keep dropping out
Worn ports and USB-to-serial adapters are a common source of faults. A terminal with built-in serial, powered USB and a cash drawer port solves this. See our EPOS terminal ports guide.
5. It’s overheating or noisy
Fans clogged with grease and dust are a classic problem in kitchens and bars. Sealed, fanless designs avoid it.
6. Spares are hard to find
If a failure means days without a till because parts are discontinued, it’s time to standardise on a current range with UK stock.
7. You want mobile ordering, KDS or self-service
Older terminals often cannot support newer workflows. Upgrading lets you add mobile EPOS, kitchen displays or self-service kiosks.
8. It looks tired
Customers notice cracked screens and yellowed plastic. HiStone even offers branded options on models such as the HK568 and HK566Q so your till reflects your brand.
Upgrading without changing software
In many cases you can keep your EPOS software and simply move to new hardware. Bring your software to our Leicester showroom and test it on HiStone terminals first.
Talk to B-Spoke Systems about HiStone EPOS terminals
B-Spoke Systems supplies the full HiStone EPOS range in the UK from our Leicester base, for EPOS resellers, software houses and businesses alike. You can build and price a HiStone EPOS terminal in our configurator, book a visit to our Leicester showroom to try the hardware with your own software, or call 0116 260 3100 / email sales@b-spokesystems.com.