Long reception queues are a poor first impression. A hotel check-in kiosk lets guests check in and out, pay and collect key cards without waiting for the front desk, while reception staff focus on guests who need personal help.
What a hotel kiosk can do
- Self check-in and check-out linked to your property management system (PMS).
- Passport or ID scanning where required.
- Room key card encoding and dispensing.
- Payment of balances, deposits and extras.
- Upsells such as room upgrades, breakfast and late check-out.
- Restaurant and room-service ordering in lobby or food outlets.
Benefits for hotels
- Shorter queues at peak arrival and departure times.
- 24-hour service for late arrivals without a full night team.
- Upsell revenue from consistent on-screen offers.
- Staff flexibility in a tight labour market.
Choosing hotel kiosk hardware
Hotel kiosks need a premium look, a clear screen and room for peripherals such as card encoders, ID scanners and payment terminals. Windows-based kiosks such as the HiStone HK568MSC and HS330U offer the widest compatibility with hotel PMS and key-card systems. For food and beverage outlets, see our guides to restaurant kiosks and touch screen PCs for hospitality.
Frequently asked questions
Will a check-in kiosk replace my receptionists?
No. Kiosks handle routine arrivals so receptionists can spend more time with guests who need help.
Can kiosks issue room keys?
Yes, with a compatible key-card encoder and PMS integration.
Source HiStone kiosks from the UK distributor
B-Spoke Systems is the UK and Ireland distributor for HiStone self-service kiosks, self-checkouts and EPOS hardware. We supply kiosk resellers, EPOS dealers and software houses from UK stock in Leicester, with demo units, imaging, staging and technical support. Become a HiStone kiosk reseller, price a system with our kiosk and EPOS configurator, visit our Leicester showroom or talk to our trade team.