Speed is everything in quick service. Customers expect to order, pay and collect in minutes, and every lost minute at the counter costs sales. A takeaway ordering kiosk gives independent takeaways and QSR chains the same self-service experience customers know from the big brands, without needing more staff at the counter.
Why QSRs and takeaways love kiosks
- Serve the rush: several customers order at once during lunch and late-night peaks.
- Upsell every time: meal deals, extra toppings, drinks and desserts suggested automatically.
- Clear menus: photos, allergens and calories displayed on screen.
- Accurate orders: customers enter their own customisations.
- Integrated with delivery: kiosk, online and delivery-platform orders can flow to one kitchen display.
A typical QSR kiosk setup
- Two to four ordering kiosks, wall-mounted or on floor stands.
- A staffed counter till for cash and assisted orders.
- A kitchen display system to route orders to stations.
- An order status screen showing when food is ready.
Choosing kiosk hardware for fast food
Fast food kiosks work hard: thousands of taps a day, grease and frequent cleaning. Choose commercial-grade hardware with a responsive screen, fast processor and fast thermal printer. The HiStone HK568MSC and HS330U are popular for QSR sites, while the compact Android HS150K suits smaller takeaways using app-based ordering software. HiStone reports it is ranked number two worldwide for self-ordering kiosk shipments, citing Datos Insights research.
Independent takeaways can benefit too
Kiosks are no longer just for chains. Kebab shops, chicken shops, pizza takeaways and burger joints can add one or two kiosks to cut queues and increase average spend. See also our guide to restaurant self-service kiosks.
Frequently asked questions
Is a kiosk worth it for a small takeaway?
If you have busy peaks and queues, a kiosk can help you serve more customers and raise average spend through consistent upselling.
Can kiosks show calories and allergens?
Yes. Kiosk menus can display allergen and calorie information for every item.
Source HiStone kiosks from the UK distributor
B-Spoke Systems is the UK and Ireland distributor for HiStone self-service kiosks, self-checkouts and EPOS hardware. We supply kiosk resellers, EPOS dealers and software houses from UK stock in Leicester, with demo units, imaging, staging and technical support. Become a HiStone kiosk reseller, price a system with our kiosk and EPOS configurator, visit our Leicester showroom or talk to our trade team.