Handheld EPOS has become a familiar sight in restaurants and pubs, letting staff take orders and payment right at the table. But not all handhelds are equal – a few details make the difference between a device staff love and one they avoid.
Size, weight and grip
Servers hold a handheld for a whole shift, so it needs to be light, well-balanced and easy to use one-handed while carrying plates or clearing tables.
Battery life
A handheld that dies mid-service is worse than useless. Look for all-day battery life and simple charging or hot-swap options for busy venues.
Connectivity and payment
Reliable Wi-Fi coverage across the floor keeps orders flowing to the kitchen, while an integrated contactless reader lets staff take payment without a trip to the till.
Durability
Drops and spills happen. A rugged, commercial-grade handheld survives the realities of a busy dining room.