Self-service only works if everyone can use it. An accessible self-service kiosk considers wheelchair users, people of short stature, customers with visual, hearing, dexterity or cognitive impairments, and older or less confident users. In the UK, businesses also have duties under the Equality Act 2010 to make reasonable adjustments so disabled customers are not put at a disadvantage.
Physical accessibility
- Reach: place key controls, the payment terminal and receipt printer within reach of seated users.
- Approach: leave clear floor space in front of the kiosk for wheelchairs.
- Height options: countertop or lower wall-mounted kiosks can suit seated users; see our kiosk format guide.
- Lighting and glare: avoid placing screens opposite bright windows.
Software accessibility
- An accessibility mode that moves menus and buttons to the lower part of the screen.
- Large, high-contrast text and buttons.
- Simple, consistent steps with clear back and cancel options.
- Images and icons alongside text.
- Optional audio guidance and headphone support where the software allows.
- Multi-language menus.
Keep a human option
However good the kiosk, always offer a staffed alternative and make it easy to ask for help. Many operators keep at least one staffed till open and train staff to assist at kiosks.
Choosing accessible kiosk hardware
Look for hardware that supports a range of mounting heights and is compatible with software offering accessibility modes. HiStone kiosks such as the HS330U, HK568MSC and compact HS150 come in wall, counter and floor-stand configurations, giving you flexibility when planning accessible installations.
Frequently asked questions
Is there a legal requirement for kiosk accessibility in the UK?
The Equality Act 2010 requires service providers to make reasonable adjustments for disabled people. Take professional advice for your specific situation.
What is a kiosk accessibility mode?
It is a software feature that rearranges the interface so all controls sit within reach of seated or shorter users, often with larger text.
Source HiStone kiosks from the UK distributor
B-Spoke Systems is the UK and Ireland distributor for HiStone self-service kiosks, self-checkouts and EPOS hardware. We supply kiosk resellers, EPOS dealers and software houses from UK stock in Leicester, with demo units, imaging, staging and technical support. Become a HiStone kiosk reseller, price a system with our kiosk and EPOS configurator, visit our Leicester showroom or talk to our trade team.