From quick service restaurants to supermarkets, hotels and hospitals, self-service is booming. HiStone reports that global self-checkout shipments have returned to historic highs, citing research from Datos Insights. Here are ten benefits of self-service kiosks that explain why.
1. Shorter queues
Several customers can order or pay at once, cutting wait times at peaks.
2. Higher average order value
Consistent upsell and cross-sell prompts appear on every order.
3. Better use of staff
Teams move from tills to food preparation, service and customer care.
4. Improved accuracy
Customers enter their own orders and customisations.
5. Customer preference
Many customers, especially younger ones, prefer to order at their own pace.
6. Clear allergen and calorie information
Detailed product information is always on screen.
7. Multi-language menus
Ideal for tourist areas, airports and diverse communities.
8. Valuable data
Track best sellers, peak times and promotions in real time.
9. Scalability
Add kiosks as you grow, without expanding counters. Convenience chain Blyzenko in Ukraine has rolled out more than 350 HiStone self-checkouts across 300+ stores, and in stores where they are live, around 30% of transactions now go through them. See the Blyzenko case study.
10. A modern brand image
Sleek kiosks signal a forward-thinking, efficient business.
Getting the most from kiosks
- Choose commercial-grade hardware built for constant public use.
- Design a simple, attractive menu with strong photography.
- Place kiosks where they naturally fit the customer journey.
- Keep a staffed option and train staff to help.
- Review sales data and refine upsells regularly.
Explore HiStone kiosks including the HS330U, HK568MSC, HS520U and HS150, or start with our self-ordering kiosk guide.
Source HiStone kiosks from the UK distributor
B-Spoke Systems is the UK and Ireland distributor for HiStone self-service kiosks, self-checkouts and EPOS hardware. We supply kiosk resellers, EPOS dealers and software houses from UK stock in Leicester, with demo units, imaging, staging and technical support. Become a HiStone kiosk reseller, price a system with our kiosk and EPOS configurator, visit our Leicester showroom or talk to our trade team.